Signpost Manager — AI Chatbot & Information Services Lead

Hiiraan Online Inc.

Islamabad

On-site

PKR 1,800,000 - 3,600,000

Full time

3 days ago

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Job summary

The International Rescue Committee (IRC) in Islamabad is seeking a Signpost Manager to lead the strategic planning, implementation, and integration of Signpost/RIS and AI chatbot initiatives across Pakistan. You will supervise the Signpost/RIS team, coordinate with sectoral and field teams, and ensure timely, accurate information delivery that aligns with IRC priorities.

You will also oversee platform analytics, risk management, and program reporting while guiding data protection practices and

Qualifications

Master's degree required in Sociology, Development Studies, Development Journalism, Mass Communication, Information Management, or related field.
Minimum five years of relevant professional experience in digital communications, information services, or humanitarian programming.
Experience with NGOs/INGOs desirable.
Experience in digital innovation, chatbot implementation, or AI-enabled services is a plus.

Responsibilities

Lead strategic planning, implementation, and development of Signpost/RIS in Pakistan.
Oversee InfoYahan's digital platforms, content quality, user engagement, and accessibility.
Supervise Signpost/RIS team; monitor work plans and staff development.
Coordinate with sectoral and field teams to integrate RIS into programs.
Oversee platform analytics, information trend analysis, and program reporting.
Lead planning and execution of AI chatbot/virtual assistant pilot with global teams.
Ensure safeguards, privacy, and data protection for digital services.
Monitor chatbot performance; escalate issues and document lessons learned.
Coordinate reporting, support, and transition arrangements with the global team.