Senior Virtual Relationship Team Lead

Mashreq Careers; Pakistan; On-site; PKR 1,500,000 - 2,100,000; Full time

Job summary

Mashreq Careers in Pakistan seeks a Senior Virtual Relationship Manager (SVRM) Team Lead to guide a team of Relationship Managers, acting as the digital bridge between the bank and SME clients. You will drive proactive client engagement, oversee onboarding and post-onboarding support, and tailor financial solutions to client needs.

You will be accountable for team and individual performance, client satisfaction, and revenue growth while ensuring compliance and a customer-centric, tech-driven

Qualifications

• Strong sales knowledge & market trends/investments/Financial Market Knowledge.
• Strong interpersonal skills and cultural sensitivity
• Relationship Management & Networking skills. Extrovert/Amiable personality
• At least 5-7 years’ experience in a similar job.
• Self-Motivated and positive attitude.
• Analytical and numeric skills.
• Problem resolution skills.
• Ability to work under pressure and think on his/she feet.
• Dynamic, result-oriented approach to work.

Responsibilities

• Lead Management & Drop-off Handling (New Acquisition)
• Managing NSTP Scenarios
• Assisted client onboarding
• Client Servicing & Complaints Handling
• Cross-Sell (within 3 Months on Books)
• Portfolio Management
• SVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions

Skills

Sales knowledge

Interpersonal skills

Relationship management

Networking

Financial market knowledge

Analytical skills

Problem solving

Pressure tolerance

Self-motivated

Cultural sensitivity

Team leadership

Job description

Mashreq Careers in Pakistan seeks a Senior Virtual Relationship Manager (SVRM) Team Lead to guide a team of Relationship Managers, acting as the digital bridge between the bank and SME clients. You will drive proactive client engagement, oversee onboarding and post-onboarding support, and tailor financial solutions to client needs.

You will be accountable for team and individual performance, client satisfaction, and revenue growth while ensuring compliance and a customer-centric, tech-driven