Senior Upseller

Based Beyond; Karachi Division; On-site; PKR 16,620,000 - 24,931,000; Full time

Job summary

Based Beyond is hiring a Senior Upseller to drive revenue growth within existing client accounts. You will communicate with US-based clients, identify upselling opportunities, and close deals while maintaining strong relationships.

Night shift is typical for this role. The ideal candidate has proven experience in upselling, cross-selling, and handling objections to consistently meet revenue KPIs.

Qualifications

• Excellent English communication and negotiation skills.
• Experience in upselling and revenue growth within existing accounts.
• Strong client relationship management abilities.

Responsibilities

• Identify upselling and cross-selling opportunities within existing client accounts.
• Communicate with US-based clients through calls, emails, and other channels.
• Build and maintain strong relationships with existing clients.
• Understand client requirements and recommend additional services, upgrades, and packages.
• Present service proposals, negotiate pricing, and close upselling deals.
• Generate additional revenue through account upgrades, renewals, and service expansions.
• Handle objections professionally and maintain consistent client follow-ups.
• Coordinate with account management and operations teams to identify growth opportunities.
• Maintain accurate CRM records, client interactions, and sales pipeline updates.
• Consistently achieve monthly upselling targets and revenue KPIs.

Skills

Upselling

Client management

English communication

B2B sales

Job description

Job Description

We are looking for an experienced, confident, and results-driven Senior Upseller to join our growing e-commerce sales team.

Our company provides professional account management services for Amazon, eBay, Etsy, Walmart, and other e-commerce marketplaces to businesses across the United States.

The ideal candidate should have excellent English communication, negotiation, client management, and upselling skills, with proven experience generating additional revenue from existing clients.

Key Responsibilities

• Identify upselling and cross-selling opportunities within existing client accounts.
• Communicate with US-based clients through calls, emails, and other channels.
• Build and maintain strong relationships with existing clients.
• Understand client requirements and recommend additional services, upgrades, and packages.
• Present service proposals, negotiate pricing, and close upselling deals.
• Generate additional revenue through account upgrades, renewals, and service expansions.
• Handle objections professionally and maintain consistent client follow-ups.
• Coordinate with account management and operations teams to identify growth opportunities.
• Maintain accurate CRM records, client interactions, and sales pipeline updates.
• Consistently achieve monthly upselling targets and revenue KPIs.

Industry Experience

Previous e-commerce experience is not mandatory. Candidates with upselling experience in web design, development, digital marketing, IT services, or other service-based industries are encouraged to apply. Complete product and service training will be provided.

Job Type: Full-Time

Experience Level: Senior

Shift: Night Shift (9:00 PM – 6:00 AM PKT)

Target Market: USA (Nationwide)

Job Specification

• Upselling and cross-selling
• Client relationship management
• Excellent English communication
• B2B sales and account management
• Client retention and revenue growth
• Negotiation and deal closing
• Objection handling and persuasion
• Account expansion and renewals
• CRM and sales pipeline management
• US client communication
• Sales follow-ups
• Target-oriented sales