Senior Logistics Performance Lead - End-to-End Ops

Daraz; Karachi Division; On-site; PKR 2,000,000 - 3,500,000; Full time

Job summary

Daraz is seeking a leader in Operations Excellence to own end-to-end logistics performance across Pakistan, driving governance and KPI alignment with Ops, Commercial, Product, and BI. You will lead data-driven analysis, build dashboards, and mentor a team to improve service levels and productivity.

You will champion Lean, Six Sigma, Kaizen, and automation initiatives to scale performance, reduce costs, and ensure sustainable improvements across ground operations.

Qualifications

• Bachelors or Masters in Engineering, Supply Chain, Operations or Business Administration.
• Lean/Six Sigma Green Belt or higher preferred.
• Experience in data analytics, performance management frameworks, or operations strategy.
• 2-3 years in logistics, supply chain, or e-commerce operations with focus on KPIs.
• Proven track record of driving improvements in service level, lead times, productivity or cost.

Responsibilities

• Own and drive end-to-end logistics performance across Pakistan, including SR, TTS to FA, G2N, FDs, and productivity KPIs.
• Establish and manage a robust performance governance framework (WBRs, MBRs, daily reviews) to track and improve performance.
• Conduct deep-dive analysis on performance deviations and ensure timely closure of action plans with operations teams.
• Partner with venture operations teams to drive accountability and ensure corrective actions are executed on ground.
• Develop and refine KPI definitions, targets, and performance benchmarks aligned with business goals.
• Drive cross-functional alignment (Ops, Commercial, Product, BI) to resolve performance bottlenecks.
• Lead data-driven performance analysis to identify trends, gaps, and improvement opportunities.
• Build and maintain performance dashboards and reporting frameworks for real-time visibility.
• Translate data insights into clear, actionable recommendations for leadership and operations teams.
• Support strategic decision-making through scenario analysis and performance forecasting.
• Identify opportunities to automate performance tracking, reporting, and operational workflows.
• Collaborate with BI and Product teams to develop scalable tools and dashboards.
• Reduce manual dependencies by implementing data-driven and system-led solutions.
• Ensure adherence to SOPs, operational standards, and compliance requirements.
• Conduct process audits and RCA for recurring performance issues.
• Implement corrective and preventive actions to drive continuous performance improvement.
• Lead and mentor a team of Operations Excellence associates and analysts.
• Set clear goals, monitor performance, and support team development and growth.

Skills

End-to-end logistics

KPI tracking

Lean Six Sigma

Kaizen

Data analysis

Power BI

Tableau

RCA

WBR/MBR

Cross-functional alignment

Automation culture

Process improvement

Scenario analysis

Automation tooling

Education

Bachelor's or Master's in Engineering/Supply Chain/Operations/Business Administration

Tools

Power BI

Tableau

Excel

Job description

Daraz is seeking a leader in Operations Excellence to own end-to-end logistics performance across Pakistan, driving governance and KPI alignment with Ops, Commercial, Product, and BI. You will lead data-driven analysis, build dashboards, and mentor a team to improve service levels and productivity.

You will champion Lean, Six Sigma, Kaizen, and automation initiatives to scale performance, reduce costs, and ensure sustainable improvements across ground operations.