Ops Excellence-Associate

Daraz; Islamabad; On-site; PKR 600,000 - 900,000; Full time

Job summary

Daraz is seeking an Associate in the Operations Excellence team to support process improvements across Pakistan's logistics network, including First Mile, Sortation, Line Haul, and Last Mile. You will audit, analyze data, train staff, and apply Six Sigma and Kaizen to lift performance and customer experience.

You will work with cross-functional teams to identify inefficiencies, monitor KPIs, and lead cost-reduction initiatives while upholding quality standards across hubs nationwide.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Business Administration, Supply Chain or related field.
• Data background preferred.
• 0–2 years of process improvement or logistics experience.

Responsibilities

• Identify inefficiencies across logistics processes and eliminate waste through planning and optimization.
• Promote Lean principles across the logistics network.
• Support and execute continuous improvement projects to increase efficiency and reduce costs.
• Conduct root cause analysis and implement corrective actions.
• Apply Six Sigma/Kaizen to maintain high operational standards.
• Collaborate with First Mile, Sortation, Line Haul, Last Mile and support teams.
• Assist in training staff on operational excellence practices.
• Monitor KPIs via dashboards and performance tools.
• Perform SOP and quality audits at logistics sites and drive improvements.
• Contribute to reducing logistics costs and improving customer experience.
• Participate in nationwide audits across Pakistan.

Skills

Lean management

Data analysis

Cross-functional collaboration

Quality improvement

Training & development

Education

Bachelor's or Master's in Engineering, Business Administration, Supply Chain

Tools

Power BI

SQL

Job description

As an Associate in the Operations Excellence team, you will support and implement process improvement initiatives across all logistics operations including First Mile, Sortation, Line Haul, and Last Mile. You will work closely with various operational teams to identify inefficiencies, reduce waste, enhance productivity, and foster a culture of continuous improvement. This role involves audits, data analysis, quality checks, training programs, and the application of quality management practices to elevate logistics performance across Pakistan.

• Process Improvement: Identify and analyze inefficiencies across logistics processes and eliminate waste through strategic planning and process optimization.
• Lean Management Practices: Promote and embed Lean principles into daily operations across the logistics network.
• Continuous Improvement Projects: Support and execute projects aimed at enhancing efficiency, reducing cost per order, and improving customer experience.
• Root Cause Analysis & Countermeasures: Conduct root cause analysis for operational issues and implement corrective and preventive measures.
• Quality Management Tools: Apply quality tools and methodologies such as Six Sigma and Kaizen to ensure high operational standards.
• Cross-Department Collaboration: Collaborate with teams across First Mile, Sortation, Line Haul, Last Mile, and support functions to drive integration and visibility.
• Training & Development: Assist in training staff across departments on operational excellence practices and quality standards.
• KPI Monitoring: Monitor and report key logistics KPIs through dashboards and performance tracking tools.
• Quality Audits: Perform SOP and quality audits at logistics sites, share scores with leadership, and follow up on improvements.
• Cost Optimization & Customer Satisfaction: Contribute to reducing logistics costs and improving end-customer experience.
• Nationwide Audits: Participate in scheduled operational audits at logistics hubs and facilities across Pakistan to uphold standards.

Job Requirements

• Education: Bachelor’s or Master’s degree in Engineering, Business Administration, Supply Chain, or a related field from a reputable institution. A data background is preferred.
• Experience: 0 to 2 years of experience in process improvement, logistics operations, or performance management.

Technical Skills

• Solid understanding of supply chain, warehousing, and logistics functions.
• Exposure to Lean and Six Sigma methodologies (certification is a plus).
• Hands-on experience with Power BI, SQL, and data warehousing tools is desirable.