Daraz PK-Senior Specialist Ops Ex-Logistics

Alibaba Group; Karachi Division; Sur place; PKR 2 500 000 - 5 500 000; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Professional development

Résumé du poste

Alibaba Group is seeking a results-driven Operations Excellence professional to own and optimize logistics performance across Pakistan. You will establish governance cadences (WBR/MBR/daily reviews), conduct deep-dive analyses, and collaborate with Ops, Commercial, Product, and BI teams to implement data-driven improvements.

Ideal candidates have 2–3 years in logistics or e-commerce ops with strong KPI focus, Lean Six Sigma exposure, and hands-on governance experience.

Qualifications

• Bachelor's or Master's degree in Engineering, Supply Chain, Operations, Business Administration, or a related field.
• Lean Six Sigma Green Belt or higher preferred.
• Exposure to data analytics, performance management frameworks, or operations strategy is highly advantageous.
• 2-3 years of relevant experience in logistics, supply chain, or e-commerce operations with focus on performance KPIs.
• Proven track record of driving improvements in service level, lead times, productivity, or cost efficiency.
• Hands-on experience in performance governance (WBR/MBR), KPI tracking, and cross-functional execution.
• Experience in fast-paced, high-volume environments with on-ground operational challenges.
• Automation initiatives should be linked to business impact.
• Strong understanding of logistics KPIs (SR, TTS, G2N, productivity, cost).
• Strong data interpretation and root cause analysis capabilities.
• Experience in running performance cadences (WBR/MBR) and closing action plans.
• Leadership and ability to coach teams in a fast-paced setting.

Responsabilités

• Own and drive end-to-end logistics performance across Pakistan.
• Establish governance framework (WBRs, MBRs, daily reviews).
• Conduct deep-dive analysis on deviations and root causes.
• Partner with venture operations to drive accountability and corrective actions.
• Develop and refine KPI definitions, targets, and benchmarks.
• Drive cross-functional alignment (Ops, Commercial, Product, BI).
• Lead data-driven performance analysis to identify trends and improvements.
• Build and maintain performance dashboards and reporting frameworks.
• Translate data insights into actionable recommendations for leadership.
• Support strategic decision-making through scenario analysis and forecasting.
• Promote automation and Lean Six Sigma initiatives.
• Identify performance gaps and lead process improvements using Lean, Six Sigma, Kaizen.
• Conduct value stream mapping to optimize logistics workflows.
• Drive standardization of processes for consistency and scalability.
• Ensure improvements are embedded in daily operations.
• Identify opportunities to automate performance tracking and workflows.
• Collaborate with BI and Product to develop scalable tools.
• Reduce manual dependencies with data-driven systems.
• Ensure SOPs, standards, and compliance are followed.
• Conduct process audits and root-cause analyses for recurring issues.
• Implement corrective and preventive actions to drive continuous improvement.
• Bridge central Ops Excellence with local teams for alignment.
• Work with Commercial, Customer Experience, and Product teams to improve service delivery.
• Train and mentor teams on performance management and problem-solving frameworks.
• Build internal capability in continuous improvement practices.
• Lead and mentor Operations Excellence associates and analysts.
• Set goals, monitor performance, and support team development.
• Drive initiatives to reduce logistics cost per order without harming service.

Connaissances

End-to-end logistics

Performance governance

Root cause analysis

Cross-functional collaboration

KPI management

Data analytics

Dashboards & reporting

Scenario analysis

Automation

Lean Six Sigma

Value stream mapping

Process standardization

Formation

Bachelor/Master degree

Outils

Power BI

Tableau

Excel

AI tools

Description du poste

• Own and drive end-to-end logistics performance across Pakistan, including SR, TTS to FA, G2N, FDs, and productivity KPIs.


• Establish and manage a robust performance governance framework (WBRs, MBRs, daily reviews) to track and improve performance.


• Conduct deep-dive analysis on performance deviations, identify root causes, and ensure timely closure of action plans with operations teams.


• Partner closely with venture operations teams to drive accountability and ensure corrective actions are executed on ground.


• Develop and refine KPI definitions, targets, and performance benchmarks aligned with business goals.


• Drive cross-functional alignment (Ops, Commercial, Product, BI) to resolve performance bottlenecks.


• Lead data-driven performance analysis to identify trends, gaps, and improvement opportunities.


• Build and maintain performance dashboards and reporting frameworks for real-time visibility.


• Translate data insights into clear, actionable recommendations for leadership and operations teams.


• Support strategic decision-making through scenario analysis and performance forecasting.


• Adaptive in usage of AI and automating redundant tasks and develop a culture of automation within team


• Identify performance gaps and lead process improvement initiatives using Lean, Six Sigma, and Kaizen methodologies.


• Conduct value stream mapping (VSM) to optimize end-to-end logistics workflows.


• Drive standardization of processes to ensure consistency and scalability across operations.


• Ensure improvements are sustainable and embedded into daily operations.


• Identify opportunities to automate performance tracking, reporting, and operational workflows.


• Collaborate with BI and Product teams to develop scalable tools and dashboards.


• Reduce manual dependencies by implementing data-driven and system-led solutions.


• Ensure adherence to SOPs, operational standards, and compliance requirements.


• Conduct process audits and RCA (Root Cause Analysis) for recurring performance issues.


• Implement corrective and preventive actions to drive continuous performance improvement.


• Act as a bridge between central Ops Excellence and local operations teams to drive performance alignment.


• Work closely with Commercial, Customer Experience, and Product teams to improve end-to-end service delivery.


• Train and coach teams on performance management, data interpretation, and problem-solving frameworks.


• Build internal capability in continuous improvement and operational excellence practices.


• Lead and mentor a team of Operations Excellence associates and analysts.


• Set clear goals, monitor performance, and support team development and growth.


• Identify and drive initiatives to optimize logistics cost per order without compromising performance.


• Ensure cost improvements are aligned with service level and customer experience goals.

Position Requirement

• Bachelor’s or Master’s degree in Engineering, Supply Chain, Operations, Business Administration, or a related field from a reputable institution.


• Certifications in Lean / Six Sigma (Green Belt or above preferred).


• Additional exposure to data analytics, performance management frameworks, or operations strategy is highly advantageous.


• 2-3 years of relevant experience in logistics, supply chain, or e-commerce operations, with a strong focus on performance management and operational KPIs.


• Proven track record of driving measurable improvements in key metrics such as service level (SR), lead times (TTS/FA), productivity, or cost efficiency.


• Hands-on experience in performance governance (WBR/MBR), KPI tracking, and cross-functional execution.


• Demonstrated ability to translate data insights into actionable interventions and drive implementation with operations teams.


• Experience in fast-paced, high-volume environments (e-commerce/logistics preferred) with exposure to on-ground operational challenges.


• Prior experience in continuous improvement, process optimization, or automation initiatives is a plus, but should be linked to business impact and performance outcomes.


• Strong understanding of key logistics KPIs (SR, TTS, G2N, productivity, cost).


• Ability to drive end-to-end performance through target setting, tracking, and execution.


• Strong data analysis skills with proficiency in Excel; experience with Power BI/Tableau and AI is a plus.


• Ability to translate data into actionable insights and perform structured root cause analysis.


• Experience in running performance cadences (WBR/MBR) and ensuring closure of action plans.


• Strong ownership with a focus on driving on-ground impact, not just analysis.


• Working knowledge of Lean, Six Sigma, and process improvement tools, with a focus on business impact.


• Ability to influence cross-functional teams and communicate insights effectively to leadership.


• Strong ownership, accountability, and ability to lead teams in a fast-paced environment.