Senior Customer Relations & Lending Specialist

Sundaram Finance Limited; Zhob; On-site; PKR 1,162,000 - 2,034,000; Full time

Job summary

Sundaram Finance Limited is seeking a Senior Executive/Assistant Manager – Customer Relations in Ahmedabad, Gujarat. The role focuses on handling dealership footfalls, field investigations, lead generation, and end-to-end loan processing activities.

Responsibilities include disbursement documentation, post-disbursement deliveries, recovery management, and proactive customer engagement to resolve queries and explore cross-selling opportunities. A Graduate with commerce background is preferred.

Qualifications

• Bachelor's degree in a relevant field (commerce preferred).
• Strong communication and interpersonal skills are essential.
• Experience in customer relations within finance/banking is a plus.

Responsibilities

• Handle foot falls at dealerships and dealership-related activities.
• Carry out field investigation activities and lead generation for Sundaram Finance Limited.
• Assist in disbursement processes: collect documents, invoice and insurance papers, and loan processing.
• Support post-disbursement activities: delivery confirmation, registration certificate, and insurance collection.
• Support recovery management: initiate repossession procedures and maintain account records.
• Engage in customer relations and cross-selling by addressing queries and providing timely information.

Skills

Customer service

Communication

Relationship building

Education

Commerce background

Graduate

Job description

Sundaram Finance Limited is seeking a Senior Executive/Assistant Manager – Customer Relations in Ahmedabad, Gujarat. The role focuses on handling dealership footfalls, field investigations, lead generation, and end-to-end loan processing activities.

Responsibilities include disbursement documentation, post-disbursement deliveries, recovery management, and proactive customer engagement to resolve queries and explore cross-selling opportunities. A Graduate with commerce background is preferred.