Senior Executive/ Assistant Manager – Customer Relations

Sundaram Finance; Zhob; On-site; PKR 1,162,000 - 2,034,000; Full time

Job summary

Sundaram Finance Limited is seeking a Senior Executive/Assistant Manager – Customer Relations in Ahmedabad, Gujarat. The role focuses on handling dealership footfalls, field investigations, lead generation, and end-to-end loan processing activities.

Responsibilities include disbursement documentation, post-disbursement deliveries, recovery management, and proactive customer engagement to resolve queries and explore cross-selling opportunities. A Graduate with commerce background is preferred.

Qualifications

• Bachelor's degree in a relevant field (commerce preferred).
• Strong communication and interpersonal skills are essential.
• Experience in customer relations within finance/banking is a plus.

Responsibilities

• Handle foot falls at dealerships and dealership-related activities.
• Carry out field investigation activities and lead generation for Sundaram Finance Limited.
• Assist in disbursement processes: collect documents, invoice and insurance papers, and loan processing.
• Support post-disbursement activities: delivery confirmation, registration certificate, and insurance collection.
• Support recovery management: initiate repossession procedures and maintain account records.
• Engage in customer relations and cross-selling by addressing queries and providing timely information.

Skills

Customer service

Communication

Relationship building

Education

Commerce background

Graduate

Job description

Senior Executive/ Assistant Manager – Customer Relations Job_401 Ahmedabad, Gujarat, India ..+ 35 FTE

Job Description

AM/DM – Customer Relations

Primary Responsibilities:

• Handling foot falls at the dealerships and dealership related activities.
• Field Investigating Activity.
• Lead generation through promotional activities conducted by SFL.
• Collection of prospective customer information.

Disbursement:

• Processing application for approval.
• Obtaining documents from customers for payment.
• Collection invoice/Insurance and other respective papers.
• Processing the loan documents for payment.

Post Disbursement:

• Confirmation of delivery of vehicle finance processed.
• Collection of registration certificate if applicable.
• Collection of insurance policy if applicable.

Recovery Management:

• Responsible for initiating repossession proceeding, maintain records of collection and status of accounts.

Customer relations and cross selling:

• Responding to customer queries and grievances and providing timely information and redressal.
• Exploring favorable cross selling opportunities with the customers.

Education – Category:

Graduate

Education – Degree:

Any Graduate (Preferably with a Commerce Background)