SaaS Customer Retention Specialist

S&P Global; Islamabad; Hybrid; PKR 1,500,000 - 2,700,000; Full time

Benefits offered by this job

Health & Wellness

Flexible time off

Continuous Learning

Retirement planning

Family perks

Employee discounts

Job summary

S&P Global Market Intelligence seeks a Specialist, Revenue Execution to partner with frontline revenue teams and drive successful renewals. You will manage end-to-end retention, advise Account Managers, coordinate quotes and contracts, and ensure accurate revenue forecasts for Senior Leadership.

Join a globally connected team that leverages cutting-edge tools and a data-driven approach to optimize retention, pricing, and customer satisfaction across portfolios.

Qualifications

• 3+ years of professional experience in SaaS or a similar business environment.
• Proven commitment to excellence, solving complex challenges, and delivering results with a positive attitude.
• Strong communication and influencing skills at all levels—internal and external.
• Excellent critical thinking and problem-solving skills with attention to detail and efficiency.
• Self-starter who takes initiative and drives independent execution.
• Passion for continuous improvement and curiosity to explore new ways of working.
• English fluency.
• Client-facing experience, preferably with retention & negotiation experience.
• Sales, Support, or Enablement background preferred.
• Proficient in Salesforce, Excel, PowerPoint, and other data management tools.

Responsibilities

• Serve as a partner and retention champion for Revenue leadership using the Customer Retention Framework.
• Develop understanding of the renewal process across the product portfolio and guide Account Managers.
• Manage end-to-end retention process: renewal prep, quotes, documentation, and billing coordination where applicable.
• Ensure contracts have correct terms, pricing, and client information.
• Obtain stakeholder approvals (Legal, Product, Solutions Engineering) for renewals.
• Document renewal activity in Salesforce to provide revenue forecasts to Senior Leadership.
• Identify risks in renewal timelines and propose solutions with Account Management and Leadership.
• Coordinate with cross-functional partners to ensure renewals are processed on time and escalate delays.
• Promote enablement tools and advise on pricing, packaging, and retention strategies including upsell/cross-sell.
• Ensure timely submission of agreements and manage signatures; return countersigned docs to clients.
• Verify invoices and coordinate with collections on outstanding payments and PO numbers.
• Disseminate monthly AR reports to address latent payments before suspensions.
• Self-upskill on company operations to improve effectiveness and client satisfaction.
• Provide backup support for team leads and collaborate with Account Management as a critical resource.

Skills

Client-facing

Retention

Negotiation

Communication

Attention to detail

English fluency

Problem solving

Tools

Salesforce

Excel

PowerPoint

Job description

S&P Global Market Intelligence seeks a Specialist, Revenue Execution to partner with frontline revenue teams and drive successful renewals. You will manage end-to-end retention, advise Account Managers, coordinate quotes and contracts, and ensure accurate revenue forecasts for Senior Leadership.

Join a globally connected team that leverages cutting-edge tools and a data-driven approach to optimize retention, pricing, and customer satisfaction across portfolios.