Inbound Retention Executive (Customer Support)

Primebpoandtelecommunications; Saddar; On-site; PKR 502,000 - 725,000; Full time

Benefits offered by this job

Competitive Basic Salary

Uncapped Performance Bonuses

Training Allowance

Medical Benefits

Gym & Salon Membership

Free Meals, Coffee & Tea

12–16 Paid Leaves Annually

Professional Growth & Career Advancem

Job summary

PRIME BPO is hiring Inbound Retention Executives for the MedAlert Campaign in Rawalpindi. This is a full-time, on-site position with rotational night shifts designed to drive customer retention and relationship management. Strong communication skills are essential, and prior BPO experience is preferred.

Join a dynamic team in a busy night-shift environment, with opportunities for growth, training allowances, and benefits. Contact details provided for walk-ins or inquiries.

Qualifications

• Minimum 6 months of experience in a BPO, customer service, retention, or call center role.
• Excellent verbal communication skills in English.
• Strong active listening and customer handling abilities.
• Regular students are not eligible to apply.

Responsibilities

• Handle inbound customer calls for the MedAlert campaign.
• Assist customers with account-related inquiries, billing concerns, and service-related questions.
• Identify customers who may be considering cancellation and implement effective retention strategies.
• Build rapport with customers through empathy, professionalism, and active listening.
• Address customer objections confidently while highlighting the value and benefits of MedAlert services.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and data security standards.
• Collaborate with team leaders and colleagues to improve retention performance and customer satisfaction.

Skills

Verbal communication

Active listening

Customer handling

BPO experience

Job description

PRIME BPO is seeking motivated, customer-focused, and confident Inbound Retention Executives to join our growing MedAlert Campaign.

Rawalpindi

Customer Services

On-site

Job Overview

Mid level

Job Timings

Any

Last Date to Apply

August 16, 2026

PRIME BPO is Hiring – Inbound Retention Executive (MedAlert Campaign)

On-Site | Night Shift | Rawalpindi

PRIME BPO is seeking motivated, customer-focused, and confident Inbound Retention Executives to join our growing MedAlert Campaign. This is a full-time, office-based opportunity for individuals with strong communication skills and a passion for customer retention and relationship management.

Position Details:

Position Title: Inbound Retention Executive – MedAlert Campaign

Job Type: Full-Time

Work Mode: On-Site (Office-Based)

Shift: Rotational Shift (24/7 Coverage)

Location:

Plot D-146, 6th Road, Satellite Town, Rawalpindi

Candidates can search "Prime BPO" on Google Maps for the exact location.

Key Responsibilities:

• Handle inbound customer calls for the MedAlert campaign.
• Assist customers with account-related inquiries, billing concerns, and service-related questions.
• Identify customers who may be considering cancellation and implement effective retention strategies.
• Build rapport with customers through empathy, professionalism, and active listening.
• Address customer objections confidently while highlighting the value and benefits of MedAlert services.
• Meet and exceed daily, weekly, and monthly retention targets.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure compliance with campaign guidelines, company policies, and data security standards.
• Collaborate with team leaders and colleagues to improve retention performance and customer satisfaction.

Required Qualifications (Mandatory Requirements):

• Minimum 6 months of experience in a BPO, customer service, retention, or call center role.
• Excellent verbal communication skills in English.
• Strong active listening and customer handling abilities.
• Regular students are not eligible to apply.

Why Join PRIME BPO?

• Competitive Basic Salary
• Uncapped Performance Bonuses
• Additional Incentives & Rewards
• Training Allowance
• Medical Benefits
• Gym & Salon Membership
• Free Meals, Coffee & Tea
• 12–16 Paid Leaves Annually
• Professional Growth & Career Advancement Opportunities

For More Information:

[phone]

[phone]

If you are confident, detail focused, and ready to grow in a professional night shift environment, walk in with confidence and become part of PRIME BPO as Inbound Retention Executive.