Remote Healthcare Operations Lead: SOPs & Automation

Go Lean Health; Nawabshah; À distance; PKR 2 288 000 - 2 670 000; Plein temps

Résumé du poste

Pillar Health Solutions seeks an Operations Lead to build and run the operational engine behind our outsourced wellness support for medical practices. This hands-on role focuses on onboarding, patient journeys, and cross‑functional coordination with dietitians, exercise professionals, and support teams.

You will implement automation, SOPs, and dashboards while driving scalable processes and outcomes. As the company grows, you will evolve from handling many processes to designing systems, teams,

Qualifications

• 2+ years of experience in healthcare operations or related field.
• Excellent written and spoken English.
• Ability to own processes from problem to solution.

Responsabilités

• Own onboarding from agreement to launch, including referral, scheduling, documentation, and billing workflows.
• Serve as operational point of contact for physician partners and staff.
• Oversee patient journey from referral through outreach, scheduling, and first appointment.
• Monitor cancellations, no-shows, delays, and drop-offs; implement conversion improvements.
• Coordinate with dietitians, exercise professionals, and support staff for availability and capacity.
• Monitor provider scheduling, patient assignments, and documentation adherence.
• Monitor documentation and billing data flow between providers, Pillar, and practices.
• Investigate issues delaying billing or reimbursement; coordinate resolution.
• Map workflows; redesign processes to improve speed, accuracy, accountability.
• Build SOPs, trackers, dashboards, templates, checklists, and standardized workflows.
• Track KPIs across referrals, scheduling, engagement, and provider performance.
• Provide leadership with concise reporting on performance and risks.

Connaissances

Healthcare operations

Process ownership

English proficiency

Analytical skills

Problem solving

Multi-priority management

Description du poste

Pillar Health Solutions seeks an Operations Lead to build and run the operational engine behind our outsourced wellness support for medical practices. This hands-on role focuses on onboarding, patient journeys, and cross‑functional coordination with dietitians, exercise professionals, and support teams.

You will implement automation, SOPs, and dashboards while driving scalable processes and outcomes. As the company grows, you will evolve from handling many processes to designing systems, teams,