Remote Customer Support Specialist

Primops; Pakistan; Remote; PKR 686,000 - 1,606,000; Full time

Job summary

Primops is hiring a Call Center Agent to handle US customer inquiries from a fully remote setup. You will follow approved scripts, manage calls via Aircall, and document outcomes in HubSpot. A base monthly salary is complemented by bonus opportunities.

Strong English skills are essential. No prior experience required, and comprehensive onboarding will train you to handle common issues and guide customers to a resolution.

Qualifications

• Professional spoken and written English for US customers.
• No prior experience required; beginners can learn the role.
• Willingness to learn service information and follow call outlines.

Responsibilities

• Explain service steps and order updates in plain words using approved guidance.
• Open follow-up lists and CRM queues to plan attentive calls.
• Make and receive calls using Aircall; introduce yourself clearly.
• Listen actively, ask clarifying questions, and confirm details.
• Guide customers through simple fixes and confirm resolution.
• Remain polite with upset customers and maintain a calm voice.
• Record notes, outcomes, and reminders after each call.
• Escalate questions to the team lead with a brief summary.

Skills

English fluency

Tools

Computer

Mobile phone

Stable internet

Reliable electricity

Job description

Primops is hiring a Call Center Agent to handle US customer inquiries from a fully remote setup. You will follow approved scripts, manage calls via Aircall, and document outcomes in HubSpot. A base monthly salary is complemented by bonus opportunities.

Strong English skills are essential. No prior experience required, and comprehensive onboarding will train you to handle common issues and guide customers to a resolution.