Remote Customer Service Advisor - Growth & Training

Primops; Pakistan; Remote; PKR 680,000 - 1,635,000; Full time

Job summary

Primops is hiring a Customer Service Advisor for a fully remote position. You will handle inbound/outbound customer calls, rely on a knowledge base, and provide clear, helpful responses to questions about services and orders.

You will use Zendesk and a business phone system, with guidance from a team lead to ensure accurate notes and progress tracking. This role offers a base salary plus bonus opportunities and a flexible remote setup.

Qualifications

• Proficient spoken and written English.
• No strict experience required; customer service or phone support is a plus.
• Strong communication and listening skills essential for handling calls.

Responsibilities

• Handle customer questions about services and order updates using a CRM such as Zendesk.
• Make and receive calls, introduce yourself politely, and explain the purpose of the call.
• Ask questions to understand the concern and check missing details before proposing a solution.

Skills

English proficiency

Communication

Patience

Customer service

Tools

Zendesk

Dialpad

Job description

Primops is hiring a Customer Service Advisor for a fully remote position. You will handle inbound/outbound customer calls, rely on a knowledge base, and provide clear, helpful responses to questions about services and orders.

You will use Zendesk and a business phone system, with guidance from a team lead to ensure accurate notes and progress tracking. This role offers a base salary plus bonus opportunities and a flexible remote setup.