Remote Customer Support & Operations Assistant

Avernix Group; Lahore; Remote; PKR 360,000 - 600,000; Full time

Benefits offered by this job

Gratuity

Incentive Bonus

Communication

Job summary

Avernix Group in Pakistan invites applications for Remote Customer Support & Operations Assistant roles. This position focuses on professional communication with international customers by phone and email, and requires reliable home-office setup.

You will maintain customer records, support administrative tasks, and coordinate appointments, with opportunities to escalate issues when needed. A clear, courteous approach and attention to detail are essential for success.

Qualifications

• English proficiency required.
• Experience in customer service or administration preferred.
• Access to a reliable laptop and internet.

Responsibilities

• Communicate professionally with international customers by phone and email.
• Follow up on enquiries and coordinate appointments.
• Maintain accurate spreadsheets and customer records.
• Support daily administrative tasks and prepare progress updates.
• Escalate issues beyond assigned authority when needed.
• Collaborate with colleagues to ensure reliable handoffs.

Skills

Excellent English communication

Strong organisation

Attention to detail

Email and spreadsheet proficiency

Stable internet and quiet workspace

Ability to work international hours

Customer service experience

Tools

Email tools

Spreadsheets (Excel/Sheets)

Online collaboration tools

Job description

Job Description

Avernix Group is accepting applications for Remote Customer Support & Operations Assistant roles based in Pakistan.

Responsibilities

• Communicate professionally with international customers by phone and email.
• Follow up on enquiries and coordinate appointments.
• Maintain accurate spreadsheets and customer records.
• Support daily administrative tasks and prepare progress updates.

Requirements

• Strong spoken and written English.
• Good organisation and attention to detail.
• Confidence using email, spreadsheets and online tools.
• A reliable laptop, stable internet connection and a quiet workspace.
• Availability to work agreed international business hours.
• Previous experience in customer service, call centres, virtual assistance or administration is preferred.

Compensation and working hours will be discussed based on experience and assignment requirements.

Job Specification

• Clear, professional written and verbal communication with a courteous customer-first approach.
• Ability to understand customer requests, provide helpful responses, and **escalate** issues beyond assigned authority.
• Strong organization, attention to detail, and accurate data entry and record maintenance.
• Comfort using email, spreadsheets, shared documents, and customer or task-tracking systems.
• Ability to prioritize multiple requests, meet follow-up deadlines, and keep work status current.
• Sound judgment when handling confidential information and following standard operating procedures.
• Collaborative approach to coordinating with colleagues and maintaining reliable handoffs.
• Adaptability, patience, and a practical problem-solving mindset in a changing support environment.

Job Rewards and Benefits

• Communication
• Gratuity
• Incentive Bonus