Office & Customer Support Executive

Himalayan Innate Pvt Ltd; Abbottabad; On-site; PKR 180,000 - 240,000; Full time

Job summary

Himalayan Innate Pvt Ltd in Abbottabad is expanding its office team and seeks an Office & Customer Support Executive to deliver professional service and coordinate daily operations across online and offline channels. The role requires strong English and Urdu communication, hands-on customer support experience, and proficiency with Office suites and online systems to keep orders and records accurate.

You will respond to inquiries, manage orders, assist with digital sales, and prepare basic

Qualifications

• Strong written and verbal English communication.
• Customer support experience through online channels.
• Understanding of order processing, deliveries, returns, refunds, and complaint resolution.
• Proficient with Office suites and online systems.
• Attention to data entry and record keeping.

Responsibilities

• Respond to customer inquiries through online channels in a timely and professional manner.
• Process, update, and follow up on customer orders, deliveries, returns, and related issues.
• Coordinate with internal teams and service providers to resolve customer concerns.
• Maintain accurate records of orders, conversations, office tasks, and operational updates.
• Support digital sales channels, product information updates, and routine e-commerce administration.
• Prepare basic reports and assist with general office coordination as required.

Skills

English communication

Urdu communication

Customer support

Data entry

Office software

Tools

Microsoft Office

Google Workspace

Job description

Job Description

Himalayan Innate Pvt Ltd is an e-commerce-focused company based in Abbottabad, serving customers in Pakistan and international markets. Our operations include online retail, customer support, order management, digital operations, and client communication. We are expanding our Abbottabad office team and seeking an Office & Customer Support Executive to help deliver professional service and dependable day-to-day coordination.

The successful candidate will communicate with customers primarily in English and support local customers in Urdu while keeping office and online operations organized.

• Respond to customer inquiries through online channels in a timely and professional manner.
• Process, update, and follow up on customer orders, deliveries, returns, and related issues.
• Coordinate with internal teams and service providers to resolve customer concerns.
• Maintain accurate records of orders, conversations, office tasks, and operational updates.
• Support digital sales channels, product information updates, and routine e-commerce administration.
• Prepare basic reports and assist with general office coordination as required.

Job Specification

• Strong written and verbal communication skills in English; ability to communicate with local customers in Urdu.
• Hands-on customer support experience through online channels, chat, email, or social platforms.
• Understanding of order processing, delivery follow-up, returns, refunds, and complaint resolution.
• Good working knowledge of Microsoft Office or Google Workspace, spreadsheets, and online systems.
• Accurate data entry, record keeping, and document organization.
• Ability to prioritize multiple requests and follow tasks through to completion.
• Professional tone, patience, active listening, and practical problem-solving skills.
• Basic familiarity with e-commerce marketplaces, online retail workflows, and digital operations.
• Reliable attendance, attention to detail, teamwork, and willingness to support general office activities.