Arabic-speaking Customer Support Professionals

athGADLANG; Lahore; On-site; PKR 279,000 - 502,000; Full time

Job summary

athGADLANG is hiring an Arabic-speaking Customer Support Professional to join our team in Lahore or Karachi, Pakistan. You will handle inquiries from international clients and provide high-quality assistance.

Your role emphasizes clear communication in Arabic and English, resolving issues, maintaining records, and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Fluency in Arabic and English (spoken and written).
• Excellent verbal communication and interpersonal skills.
• Experience in customer support, call centers, or client services is a plus.
• Strong problem-solving and active listening abilities.
• Customer-focused with the ability to handle challenging situations.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries through calls, emails, and other communication channels.
• Assist customers with their queries, concerns, and service-related issues.
• Provide accurate information and effective solutions to ensure customer satisfaction.
• Maintain professional communication and build positive customer relationships.
• Escalate complex issues to the relevant departments when required.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Meet service quality standards and customer support performance targets.

Skills

Arabic-English fluency

Verbal & interpersonal skills

Customer support experience

Job description

WE’RE HIRING | Arabic-Speaking Customer Support Professional

Location: Lahore / Karachi, Pakistan

Employment Type: Full-Time

Languages: Arabic & English

We are looking for fluent Arabic-speaking Customer Support Professionals to join our team and provide excellent customer service to our international clients.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries through calls, emails, and other communication channels.
• Assist customers with their queries, concerns, and service-related issues.
• Provide accurate information and effective solutions to ensure customer satisfaction.
• Maintain professional communication and build positive customer relationships.
• Escalate complex issues to the relevant departments when required.
• Maintain accurate records of customer interactions and follow up on pending queries.
• Meet service quality standards and customer support performance targets.

Key Requirements

• Fluency in both Arabic and English (spoken and written).
• Excellent verbal communication and interpersonal skills.
• Previous experience in customer support, call centers, or client services will be an advantage.
• Strong problem-solving and active listening skills.
• Customer-focused attitude with the ability to handle challenging situations.
• Ability to work in a fast-paced, professional environment.