Client Operations Coordinator

Avernix Group; Lahore; Remote; PKR 900,000 - 1,300,000; Full time

Benefits offered by this job

Communication

Gratuity

Health Insurance

Incentive Bonus

Leaves

Sports and Entertainment

Job summary

Avernix Group seeks a Client Operations Coordinator to support day-to-day delivery and maintain clear client-to-team communication. This remote role requires organized coordination, independent work, and professional interaction with clients and internal teams.

Responsibilities include handling client requests, organizing schedules, and maintaining accurate records while ensuring timely updates and adherence to procedures. Strong communication and attention to detail are essential.

Qualifications

• Strong written and verbal communication, client-focused.
• Ability to coordinate multiple requests, deadlines, and appointments.
• Experience in customer support, administrative coordination or operations.
• Proficient with email, calendars, spreadsheets and online document tools.
• Attention to detail in updating client records and status updates.
• Good judgment in prioritizing work and following procedures.
• Reliable remote-working habits and collaboration across teams.
• Adaptable and service-oriented in resolving routine client needs.

Responsibilities

• Coordinate daily client requests and operational tasks, tracking progress.
• Communicate with clients and internal teams to clarify priorities.
• Organize schedules, appointments, records and service documentation.
• Support customer inquiries and administrative workflows per procedures.
• Monitor task queues and deadlines, flag delays to the team.
• Maintain accurate client information and concise status reports.
• Suggest workflow improvements to maintain service quality.

Skills

Communication

Coordination

Customer support

Administrative coordination

Tools

Email

Calendars

Spreadsheets

Online document tools

Task-tracking platforms

Job description

Job Description

Avernix Group provides recruitment, remote staffing and business support services to companies across a range of industries. We connect skilled professionals with business needs and help clients manage workloads through dependable customer support, administrative assistance, appointment scheduling and operational services. We are seeking a Client Operations Coordinator to support smooth day-to-day delivery and maintain clear communication between clients and internal teams.

Responsibilities

• Coordinate daily client requests and operational tasks, tracking progress and ensuring timely follow-through.
• Communicate professionally with clients and internal team members to clarify priorities, resolve routine issues and share updates.
• Organize schedules, appointments, records and service documentation with accuracy and discretion.
• Support customer inquiries, lead follow-up and administrative workflows according to agreed procedures.
• Monitor task queues and service deadlines, flagging delays or recurring issues to the appropriate team member.
• Maintain accurate client information and prepare concise status reports using relevant digital tools.
• Contribute to consistent service quality by following processes and suggesting practical workflow improvements.

This is a remote role suited to a reliable, organized coordinator who can manage competing priorities, work independently and build positive professional relationships.

Job Specification

• Strong written and verbal communication, with a professional and client-focused approach.
• Ability to coordinate multiple requests, appointments and deadlines while maintaining accurate records.
• Experience or demonstrated capability in customer support, administrative coordination or operations assistance.
• Confident use of email, calendars, spreadsheets, online document tools and task-tracking platforms.
• Careful attention to detail when updating client records and preparing operational status updates.
• Sound judgment in prioritizing work, escalating issues and following established procedures.
• Dependable remote-work habits, including self-management, responsiveness and effective collaboration across teams.
• Adaptability and a practical, service-oriented approach to resolving routine client needs.

Job Rewards and Benefits

• Communication
• Gratuity
• Health Insurance
• Incentive Bonus
• Leaves
• Sports and Entertainment