Customer Service Representative (Remote)

Z Digitizing; Lahore; Remote; PKR 502,000 - 725,000; Full time

Job summary

Z Digitizing in Lahore is seeking a customer service professional to assist UK and US clients, provide accurate information on services and processes, and guide customers through order placements. You will handle inquiries with care, support data entry in CRM systems, and maintain high standards of accuracy.

The role emphasizes active listening, problem solving, and a focus on delivering a positive customer experience with timely follow-up. Experience with CRM systems is a plus.

Qualifications

• Excellent English written and spoken communication.
• Experience dealing with international clients (UK/US).
• Strong problem-solving and conflict-resolution skills.
• Excellent customer handling and listening abilities.
• Good typing speed and multitasking skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat within defined response times.
• Provide accurate information about services, pricing, and processes.
• Handle order placement and edits, and ensure accurate data entry in CRM/helpdesk systems.
• Track orders and assist customers with updates and account-related queries.
• Resolve customer complaints efficiently and professionally.
• Maintain high accuracy in all interactions to minimize errors and rework.
• Ensure a positive customer experience and follow up for issue resolution.
• Identify recurring issues and suggest process improvements.
• Ensure compliance with company policies and service standards.

Skills

Strong English

International clients

Problem solving

Customer handling

Typing speed

Tech troubleshooting

Time management

Handling difficult customers

Job description

Job Description

:

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat within defined response times.
• Provide accurate information about services, pricing, and processes.
• Handle order placement and edits, and ensure accurate data entry in CRM/helpdesk systems.
• Track orders and assist customers with updates and account-related queries.
• Resolve customer complaints efficiently and professionally.
• Maintain high accuracy in all interactions to minimize errors and rework.
• Ensure a positive customer experience and follow up for issue resolution.
• Identify recurring issues and suggest process improvements.
• Ensure compliance with company policies and service standards.

Job Specification

:

Required Skills

• Strong English communication skills, written and verbal.
• Ability to deal with international clients, especially from the UK and US.
• Problem-solving and conflict resolution skills.
• Strong customer handling and active listening abilities.
• Good typing speed and multitasking skills.
• Basic technical troubleshooting skills.
• Strong time management and organizational skills.
• Ability to handle difficult customers professionally.