Remote Client Success Specialist

Core Code io; Islamabad; On-site; PKR 446,000 - 893,000; Full time

Job summary

Core Code io is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The role requires excellent communication and the ability to understand client needs, manage requests efficiently, and build strong relationships.

You will respond via email, phone, chat and other channels, troubleshoot issues, document interactions, and collaborate with internal teams to improve service

Qualifications

• Previous experience in client support or similar role.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.
• Reliable internet and setup for remote work.

Responsibilities

• Respond to client inquiries through email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions.
• Follow up with clients to ensure requests are resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.

Skills

Communication

Client service

Problem-solving

Active listening

Attention to detail

Time management

CRM systems

Ticketing platforms

Multitasking

Independent work

Tools

CRM systems

Ticketing platforms

Email

Chat

Job description

Core Code io is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The role requires excellent communication and the ability to understand client needs, manage requests efficiently, and build strong relationships.

You will respond via email, phone, chat and other channels, troubleshoot issues, document interactions, and collaborate with internal teams to improve service