Remote Chat Support Specialist — Fast, Precise Help

Core Code io; Islamabad; On-site; PKR 360,000 - 540,000; Full time

Job summary

Core Code io is seeking a proactive Chat Support Representative to assist customers via live chat and digital channels. The role emphasizes clear writing, fast responses, and accurate issue resolution while maintaining a friendly, professional tone.

The ideal candidate will manage multiple conversations, learn new tools quickly, and escalate complex cases when needed. A reliable home setup with internet access is expected for remote work.

Qualifications

• Previous experience in chat support or similar roles.
• Excellent written communication and comprehension skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to manage multiple conversations while staying accurate.
• Strong organizational and time-management skills.
• Remote work setup with reliable internet.
• English proficiency for English-speaking customers.

Responsibilities

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers when additional information or assistance is required.
• Maintain accurate records of customer interactions and resolutions.
• Follow established support procedures, guidelines, and service standards.
• Identify recurring customer issues and communicate relevant feedback to internal teams.
• Maintain a professional, friendly, and helpful tone throughout all customer interactions.

Skills

Written communication

Typing skills

Customer service

Attention to detail

Problem solving

Multitasking

Clear writing

Empathy

Chat platforms

Learning quickly

Tools

CRM software

Ticketing tools

Job description

Core Code io is seeking a proactive Chat Support Representative to assist customers via live chat and digital channels. The role emphasizes clear writing, fast responses, and accurate issue resolution while maintaining a friendly, professional tone.

The ideal candidate will manage multiple conversations, learn new tools quickly, and escalate complex cases when needed. A reliable home setup with internet access is expected for remote work.