Remote Customer Support Specialist for Global Clients

StaffShore; Lahore; On-site; PKR 8,340,283 - 12,510,425; Full time

Job summary

StaffShore is seeking a remote Customer Support Representative to support international client projects via phone, chat, and email. This role requires excellent communication skills and a dedication to providing professional customer service across various industries including e-commerce and SaaS.

Ideal candidates will have a year of experience in customer service, be comfortable working independently in a remote environment, and familiar with tools like Google Workspace and Microsoft Office.

Qualifications

• 1 year of prior customer service or call center experience preferred.
• Comfortable using multiple support and collaboration tools.

Responsibilities

• Handle inbound and outbound customer communication via phone, chat, and email.
• Respond to customer inquiries with clarity, accuracy, and professionalism.
• Document customer interactions in the assigned support system.
• Follow client guidelines and escalate complex issues when necessary.

Skills

Excellent spoken and written English

Confident handling phone, chat, and email communication

Strong problem-solving skills

Attention to detail

Tools

Google Workspace

Microsoft Office

Zendesk

Freshdesk

Asana

Slack

Job description

StaffShore is seeking a remote Customer Support Representative to support international client projects via phone, chat, and email. This role requires excellent communication skills and a dedication to providing professional customer service across various industries including e-commerce and SaaS.

Ideal candidates will have a year of experience in customer service, be comfortable working independently in a remote environment, and familiar with tools like Google Workspace and Microsoft Office.