Remote Customer Service & Admin Specialist

Core Code io; Islamabad; On-site; PKR 446,000 - 781,000; Full time

Job summary

Core Code io is seeking a highly organized Customer Service & Admin Assistant to support customer inquiries and daily administrative tasks. You will communicate across channels, maintain records, and help teams deliver a professional experience.

The role emphasizes proactive problem solving, multitasking, and reliable remote collaboration with internal and external contacts. A strong communicator and detail-oriented approach are key to success.

Qualifications

• Experience in customer service or administrative support.
• Experience handling inquiries across multiple channels (email, phone, chat).
• Experience using CRM systems and managing records.

Responsibilities

• Respond to inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups professionally.
• Escalate complex issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring issues and communicate them to the appropriate teams.
• Maintain confidentiality when handling customer, employee, and company information.

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Multitasking

Proactive attitude

Problem solving

Active listening

Independent work

Tools

CRM systems

Google Workspace

Microsoft Office

Spreadsheets

Job description

Core Code io is seeking a highly organized Customer Service & Admin Assistant to support customer inquiries and daily administrative tasks. You will communicate across channels, maintain records, and help teams deliver a professional experience.

The role emphasizes proactive problem solving, multitasking, and reliable remote collaboration with internal and external contacts. A strong communicator and detail-oriented approach are key to success.