Regional Account Manager

Easefix; Islamabad; On-site; PKR 1,500,000 - 2,100,000; Full time

Job summary

Easefix is seeking a Regional Account Manager (RSAM) to lead key client relationships across an assigned region, drive account growth, and supervise service delivery. You will be the primary client contact, ensuring satisfaction and commercial performance.

Responsibilities include developing long-term relationships, pursuing new business, coordinating with internal teams and subcontractors, and monitoring performance against targets to achieve business objectives and high client satisfaction.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients and stakeholders.
• Act as the primary point of contact for clients within the assigned region.
• Identify and pursue new business and account growth opportunities.
• Manage operational performance, workflows, and service delivery to ensure client requirements are met.
• Coordinate effectively with internal teams, subcontractors, and external stakeholders.
• Monitor account performance against agreed commercial and operational targets.
• Handle client escalations and ensure timely and effective issue resolution.
• Proactively identify operational challenges and implement appropriate solutions.
• Ensure high levels of customer satisfaction and continuously improve client experience.
• Support the development and retention of strategic client accounts.
• Prepare and provide regular updates on account performance, operational issues, and growth opportunities.
• Work closely with management and relevant departments to achieve business objectives.
• Strong client relationship and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Strong commercial and business development mindset.
• Ability to manage multiple accounts, priorities, and operational workflows.
• Strong problem-solving and escalation-management skills.
• Excellent negotiation and coordination abilities.
• Ability to work effectively with internal teams and subcontractors.
• Target-driven with a strong focus on customer satisfaction and business growth.
• Strong organisational and time-management skills.

Skills

Relationship management

Account management

Business development

Client communication

Job description

Job Title: Regional Account Manager (RSAM)

Working Hours: 12:00 PM – 9:00 PM

Working Days: Monday to Friday

Job Overview:

We are seeking a highly motivated and experienced Regional Account Manager (RSAM) to manage key client relationships, drive account growth, and oversee service delivery within an assigned region.

The successful candidate will act as the primary point of contact for clients, ensuring strong relationships, operational excellence, customer satisfaction, and commercial growth.

Key Responsibilities:

• Develop and maintain strong, long-term relationships with key clients and stakeholders.
• Act as the primary point of contact for clients within the assigned region.
• Identify and pursue new business and account growth opportunities.
• Manage operational performance, workflows, and service delivery to ensure client requirements are met.
• Coordinate effectively with internal teams, subcontractors, and external stakeholders.
• Monitor account performance against agreed commercial and operational targets.
• Handle client escalations and ensure timely and effective issue resolution.
• Proactively identify operational challenges and implement appropriate solutions.
• Ensure high levels of customer satisfaction and continuously improve client experience.
• Support the development and retention of strategic client accounts.
• Prepare and provide regular updates on account performance, operational issues, and growth opportunities.
• Work closely with management and relevant departments to achieve business objectives.
• Strong client relationship and stakeholder management skills.
• Excellent communication and interpersonal skills.
• Strong commercial and business development mindset.
• Ability to manage multiple accounts, priorities, and operational workflows.
• Strong problem-solving and escalation-management skills.
• Excellent negotiation and coordination abilities.
• Ability to work effectively with internal teams and subcontractors.
• Target-driven with a strong focus on customer satisfaction and business growth.
• Strong organisational and time-management skills.

What We Offer:

• Opportunity to work in a strategic client-facing role.
• Career growth and development opportunities.
• Professional and collaborative working environment.
• Opportunity to contribute directly to account growth and business performance.
• Competitive commissions and performance-based bonuses.