Premium Front Desk Concierge | Guest Experience Leader

People Perfect; Lahore; On-site; PKR 335,000 - 670,000; Full time

Job summary

People Perfect is seeking a professional Front Desk Officer in Lahore to manage front office operations, greet guests, handle check-ins/check-outs, and maintain accurate records. You will use eZee PMS for reservations, guest profiles, and billing, delivering warm, efficient service in a luxury hospitality setting.

The ideal candidate holds a Bachelor's or Diploma in Hospitality Management and has 1–3 years of front desk experience, preferably in premium properties.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management or related field.
• 1–3 years of front desk or guest services experience.
• Experience with PMS software (eZee PMS preferred) is advantageous.

Responsibilities

• Manage guest check-in and check-out processes following front office protocols.
• Register guests, verify IDs, process payments, and maintain billing records.
• Operate eZee PMS for reservations, room status updates, guest profiles, and front desk tasks.
• Welcome guests, provide property orientation, and escort to suites.
• Handle guest inquiries, complaints, and service requests professionally.
• Maintain shift handovers, daily reports, and front office records.

Skills

Customer service

Communication skills

Attention to detail

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

eZee PMS

Job description

People Perfect is seeking a professional Front Desk Officer in Lahore to manage front office operations, greet guests, handle check-ins/check-outs, and maintain accurate records. You will use eZee PMS for reservations, guest profiles, and billing, delivering warm, efficient service in a luxury hospitality setting.

The ideal candidate holds a Bachelor's or Diploma in Hospitality Management and has 1–3 years of front desk experience, preferably in premium properties.