Front Desk Officer

People Perfect; Lahore; On-site; PKR 335,000 - 670,000; Full time

Job summary

People Perfect is seeking a professional Front Desk Officer in Lahore to manage front office operations, greet guests, handle check-ins/check-outs, and maintain accurate records. You will use eZee PMS for reservations, guest profiles, and billing, delivering warm, efficient service in a luxury hospitality setting.

The ideal candidate holds a Bachelor's or Diploma in Hospitality Management and has 1–3 years of front desk experience, preferably in premium properties.

Qualifications

• Bachelor's degree or Diploma in Hospitality Management or related field.
• 1–3 years of front desk or guest services experience.
• Experience with PMS software (eZee PMS preferred) is advantageous.

Responsibilities

• Manage guest check-in and check-out processes following front office protocols.
• Register guests, verify IDs, process payments, and maintain billing records.
• Operate eZee PMS for reservations, room status updates, guest profiles, and front desk tasks.
• Welcome guests, provide property orientation, and escort to suites.
• Handle guest inquiries, complaints, and service requests professionally.
• Maintain shift handovers, daily reports, and front office records.

Skills

Customer service

Communication skills

Attention to detail

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

eZee PMS

Job description

Job Overview:

People Perfect is looking for a professional and guest-focused Front Desk Officer to manage front office operations and ensure an exceptional guest experience. The ideal candidate will be responsible for handling check-ins/check-outs, guest inquiries, reservations, and maintaining accurate front desk records. This role requires strong communication skills, attention to detail, and the ability to deliver excellent customer service in a hospitality environment.

Job Responsibilities:

• Manage smooth guest check-in and check-out processes while following front office protocols.
• Register guests accurately, verify identification documents, process payments, and maintain billing records.
• Operate eZee PMS software for reservations, room status updates, guest profiles, and front desk operations.
• Welcome guests warmly, provide property orientation, and escort guests to their suites.
• Handle guest queries, complaints, and service requests professionally to ensure guest satisfaction.
• Coordinate suite readiness, room handovers, luggage storage, and guest requirements.
• Promote suite upgrades, hotel facilities, and additional services to increase revenue.
• Assist with VIP guest handling, special events, administrative tasks, and front office improvement initiatives.
• Maintain shift handovers, daily reports, and front office records.

Qualification & Experience:

• Bachelor's degree or Diploma in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Additional certifications in hospitality/customer service will be preferred.
• 1–3 years of experience in front desk operations, guest services, reception, or hotel hospitality.
• Experience with PMS software (eZee PMS preferred) will be an advantage.
• Prior experience in luxury hotels, serviced apartments, or boutique properties preferred.

Location: Gulberg 2 Lahore