Hotel Manager (IT-Skilled / Front-Of-House Experience)

Hotel Luxe Heights; Lahore; On-site; PKR 502,200 - 725,400; Full time

Benefits offered by this job

Accommodation

Communication benefits

Job summary

Hotel Luxe Heights in Lahore is looking for a Hotel Manager to oversee day-to-day operations. The role requires proficiency in hotel management, guest relations, and staff supervision, ensuring guest satisfaction and efficient service.

The ideal candidate will have experience in hospitality management and IT skills related to hotel management software. This full-time position offers a monthly salary between 45,000 - 65,000 PKR along with accommodation and communication benefits.

Qualifications

• Experience in hotel operations and management.
• Strong communication and leadership skills.
• Ability to manage guest complaints effectively.

Responsibilities

• Manage daily hotel operations across various departments.
• Handle guest check-ins and inquiries professionally.
• Monitor budgets and prepare operational reports.

Skills

Hotel Management

Guest Relations

Housekeeping Supervision

Budgeting

IT Skills

Education

Degree in Hospitality Management

Tools

PMS Software (e.g., Opera)

Online Booking Platforms

MS Office

Job description

Job Description

Role Overview

Key Responsibilities

• Manage day-to-day hotel operations across front desk, housekeeping, food & beverage, and guest services
• Handle in-person client interactions professionally: check-ins, walk-ins, bookings, complaints, and guest inquiries
• Operate and troubleshoot hotel management software, online booking systems, POS, and basic IT infrastructure
• Maintain service, cleanliness, and guest satisfaction standards
• Supervise, train, schedule, and coordinate staff to ensure smooth operations
• Monitor budgets, occupancy, revenue, and prepare operational reports

Working Conditions

• On-site role in Lahore, Pakistan
• Full-time, morning shift (flexibility for weekends/holidays required)
• Salary: 45,000 - 65,000 PKR per month

Job Specification: Must-have Skills & Tools

• Hotel Management / Hospitality Management / Front Office Management
• Guest Relations, Walk-in & Check-in Management, Complaint Handling
• Housekeeping supervision, Food & Beverage operations, Reservations & Booking management
• Revenue & Occupancy management, Budgeting & Cost Control
• Staff supervision, training, team leadership
• IT skills: Hotel Management Software (PMS), Property Management Systems (e.g., Opera, eZee, Cloudbeds)
• Online booking platforms: Booking.com, Airbnb, Expedia
• POS systems, Channel manager handling, Basic IT troubleshooting
• MS Office (Word, Excel, Outlook), Email & digital communication

Preferred Competencies

• Strong communication, time management, decision making, multitasking, problem-solving

Job Rewards and Benefits

Accomodation,Communication