Planner, Customer Success

Sage Freight, LLC; Lahore; On-site; PKR 446,000 - 893,000; Full time

Job summary

Sage Freight, LLC is seeking a detail-oriented Freight Operations Coordinator to manage load building in the TMS, coordinate initial appointment requests with shippers and receivers, and follow up on pending appointments. This onsite role in Divine Gardens, Lahore emphasizes accuracy, communication, and adherence to SOPs.

Ideal candidates will have freight/logistics exposure, strong English communication, and proficiency with TMS/CRM tools, delivering precise data entry and efficient day-to-day

Qualifications

• Experience in freight brokerage, transportation, logistics, or customer operations preferred.
• Familiarity with U.S. domestic freight operations and terminology is a plus.
• Experience with a TMS, CRM, or other logistics platforms preferred.
• Strong written and verbal English communication.
• Excellent data-entry accuracy and attention to detail.
• Must work onsite at Divine Gardens, Lahore office.

Responsibilities

• Complete day-to-day processing of building loads into the TMS by following the tenders.
• COP will be sending Initial appointment requests to shippers and receivers.
• Responsible for ensuring the follow up on pending appointments.
• Promote a positive work environment by respecting and supporting colleagues.
• Keep the address book in the TMS updated with contact information, hours of operation and facility notes.
• Comply fully with SOPs and processes.

Skills

English communication

Attention to detail

Time management

Multitasking

Data-entry accuracy

Organizational skills

Problem-solving

Microsoft Excel

Microsoft Outlook

Team coordination

Education

High school

Tools

TMS

CRM

Excel

Outlook

Job description

• Employee Type Full Time
• Required Degree High school
• Manage Others No

Description

Role Overview:

This role plays a critical part in ensuring the accurate and timely processing of freight shipments by building loads in the TMS, coordinating initial appointment requests with shippers and receivers, and following up on pending appointments. The position focuses on maintaining accurate shipment and facility information, ensuring smooth communication with relevant stakeholders, and adhering to established operating procedures. The role requires strong attention to detail, effective coordination, and collaboration with internal teams to support efficient day-to-day brokerage operations and seamless freight movement.

Key Responsibilities:

• To complete the day-to-day processing of building loads into the TMS system by following the tenders.
• COP will be sending Initial appointment request to shippers and receivers.
• Responsible for ensuring the follow up on pending appointments.
• To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed.
• Responsible for keeping the address book in the TMS system updated. Shipper/Receiver internal updates which includes Contact information, Hour of operations and Facility notes (Internal & External).
• Comply fully with the defined operating procedures (SOP’s) and processes.

Requirements:

• Previous experience in freight brokerage, transportation, logistics, shipment coordination, or customer operations is preferred.
• Familiarity with U.S. domestic freight operations and transportation terminology is an advantage.
• Experience with a Transportation Management System (TMS), CRM, or other logistics platforms is preferred.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and data-entry accuracy.
• Strong organizational, time-management, and multitasking abilities.
• Ability to prioritize urgent tasks and meet time-sensitive deadlines.
• Strong problem-solving skills and the ability to identify and elevate potential service risks.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Must be able to work onsite in our Divine Gardens, Lahore office.