Patient Access & Care Coordination Specialist

Edge; Karachi Division; On-site; PKR 1,500,000 - 2,300,000; Full time

Job summary

Edge is hiring a Patient Access Coordinator to provide essential administrative and communication support to healthcare providers in a remote healthcare environment. The role focuses on managing patient information, coordinating care workflows, organizing documentation, and serving as a key contact among patients, doctors, labs, and pharmacies.

The ideal candidate is warm, empathetic, service-oriented, and capable of clear English communication while collaborating with doctors and patients with

Qualifications

• MBBS degree is mandatory.
• Mandatory U.S. healthcare experience.
• Clear and professional English communication skills.
• Strong interpersonal and customer service skills.
• Warm, empathetic, and service-oriented approach when interacting with patients and healthcare providers.
• Comfortable working 5 days per week, Monday-Sunday, with 2 days off.
• In-office work arrangement.
• Basic understanding of medical terminology and healthcare workflows.
• Confident handling of confidential patient information.

Responsibilities

• Coordinate telehealth appointments and ensure patient readiness and documentation.
• Monitor patient messages, gather information, and route requests per protocols.
• Maintain accurate patient information and notes in the EHR.
• Coordinate lab orders and results, upload documentation, notify providers.
• Manage medication-related requests and pharmacy coordination.
• Coordinate referrals and ensure follow-through.
• Perform post-visit follow-ups and coordinate outstanding tasks.
• Manage inboxes, task queues, and follow-up activities.
• Support communication between doctors, patients, labs, pharmacies, and admin teams.
• Verify eligibility and benefits through EHR systems and payer portals.
• Identify insurance requirements and document coverage details.
• Initiate and manage prior authorization requests.
• Gather clinical information and supporting documentation for prior authorizations.
• Maintain HIPAA-compliant documentation throughout patient coordination.

Skills

Empathy

Customer service

Multitasking

Professional English

Education

MBBS

Tools

EHR systems

Payer portals

Job description

Edge is hiring a Patient Access Coordinator to provide essential administrative and communication support to healthcare providers in a remote healthcare environment. The role focuses on managing patient information, coordinating care workflows, organizing documentation, and serving as a key contact among patients, doctors, labs, and pharmacies.

The ideal candidate is warm, empathetic, service-oriented, and capable of clear English communication while collaborating with doctors and patients with