Patient Care Coordinator for US Healthcare

Edge; Punjab; Sur place; PKR 1 116 000 - 2 009 000; Plein temps

Résumé du poste

EDGE is seeking a Patient Care Coordinator to support healthcare providers in a remote environment. You will manage patient information, coordinate care workflows, and serve as a key liaison among patients, doctors, labs, and pharmacies, with a focus on accuracy and confidentiality.

The ideal candidate is warm, empathetic, and service-oriented, with clear English communication and prior U.S. healthcare experience.

Qualifications

• MBBS degree is mandatory.
• Prior experience working with U.S. healthcare providers/doctors is mandatory.
• Clear English communication skills are mandatory.
• Experience using eClinicalWorks (eCW).
• Must demonstrate a helpful, warm, empathetic, and service-oriented approach.
• Must be comfortable working 5 days per week, Monday–Sunday.
• Must be flexible with schedule changes every 2 months.
• Must be available to work during all non-religious holidays.
• Must be comfortable working in-office.

Responsabilités

• Coordinate telehealth appointments, including patient readiness, forms, identification, and required documentation.
• Monitor patient messages, gather relevant information, and route requests according to established protocols.
• Maintain accurate and organized patient information, notes, communications, and documentation within the EHR.
• Coordinate lab orders and results, including tracking, confirming receipt, uploading documentation, and notifying providers.
• Manage medication-related requests, including refill requests and coordination with providers and pharmacies.
• Coordinate referrals by submitting requests, tracking status, documenting updates, and ensuring follow-through.
• Conduct post-visit follow-ups and coordinate outstanding appointments, documentation, and administrative tasks.
• Manage inboxes, task queues, and follow-up activities to ensure timely completion.
• Support communication between doctors, patients, specialists, labs, pharmacies, and administrative teams.
• Perform eligibility and benefits verification through EHR systems, payer portals, clearinghouses, and other appropriate channels.
• Verify coverage details including copays, deductibles, coinsurance, and out-of-pocket maximums.
• Identify insurance requirements such as prior authorization, network restrictions, visit limits, exclusions, and payer-specific policies.
• Document eligibility, benefits, patient responsibility, and coverage requirements accurately.
• Initiate and manage prior authorization requests for procedures, services, imaging, DME, and medications.
• Gather required clinical information, coding references, and supporting documentation for prior authorizations.
• Maintain accurate, timely, and HIPAA-compliant documentation throughout all patient coordination activities.

Connaissances

Interpersonal skills

Customer service

English communication

Multitasking

Formation

MBBS degree

Outils

eClinicalWorks (eCW)

Description du poste

EDGE is seeking a Patient Care Coordinator to support healthcare providers in a remote environment. You will manage patient information, coordinate care workflows, and serve as a key liaison among patients, doctors, labs, and pharmacies, with a focus on accuracy and confidentiality.

The ideal candidate is warm, empathetic, and service-oriented, with clear English communication and prior U.S. healthcare experience.