Patient Care Coordinator

Edge; Punjab; On-site; PKR 400,000 - 700,000; Full time

Job summary

Edge is seeking a Patient Care Coordinator to provide essential administrative and communication support to healthcare providers in a remote healthcare environment. You will manage patient information, coordinate care workflows, and serve as a key contact between patients, doctors, admin teams, labs, pharmacies, and other partners.

The ideal candidate is warm, empathetic, and able to communicate clearly in English.

Qualifications

• MBBS degree is mandatory.
• Prior experience with U.S. healthcare providers is mandatory.
• Clear English communication skills required.
• Experience using eClinicalWorks (eCW) is required.
• Service-oriented, warm and empathetic approach.

Responsibilities

• Coordinate telehealth appointments and patient readiness.
• Monitor patient messages and route requests per protocols.
• Maintain accurate patient information in the EHR.
• Coordinate lab orders and results tracking.
• Manage medication-related requests and refills.
• Coordinate referrals and follow-ups.
• Handle inboxes and task queues to ensure timely completion.
• Support communication between doctors, patients, labs, pharmacies, and admin teams.
• Verify eligibility and benefits through EHR systems and payer portals.

Skills

Clear English communication

Empathetic patient care

Multitasking

Attention to detail

HIPAA compliance

Education

MBBS degree

Tools

EHR (eClinicalWorks)

Payer portals

Clearinghouses

Job description

*****Before you apply, MBBS is mandatory. Candidates must also have U.S. healthcare experience and clear English communication skills.

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

As a Patient Care Coordinator you will provide essential administrative and communication support to healthcare providers in a remote healthcare environment. You will help manage patient information, coordinate care-related workflows, organize documentation, and serve as a key point of contact between patients, doctors, administrative teams, labs, pharmacies, and other healthcare partners.

The ideal candidate is warm, empathetic, helpful, and service-oriented, with clear English communication skills and the ability to work effectively with doctors and patients while maintaining professionalism and accuracy.

Employment Type: Full-Time

Employment Mode: In-Office

Work Schedule: 5 days a week, Monday–Sunday | 2 days off per week

Schedule Rotation: Work schedule will change every 2 months

Holiday Requirement: Must be available to work during all holidays except religious holidays

Seats: 12–15

Mandatory Requirements

• MBBS degree is mandatory.
• Prior experience working with U.S. healthcare providers/doctors is mandatory.
• Clear English communication skills are mandatory.
• Experience using eClinicalWorks (eCW)
• Must demonstrate a helpful, warm, empathetic, and service-oriented approach.
• Must be comfortable working 5 days per week, Monday–Sunday, with 2 days off per week.
• Must be flexible with schedule changes every 2 months.
• Must be available to work during all non-religious holidays.
• Must be comfortable working in-office.

Key Responsibilities

• Coordinate telehealth appointments, including patient readiness, forms, identification, and required documentation.
• Monitor patient messages, gather relevant information, and route requests according to established protocols.
• Maintain accurate and organized patient information, notes, communications, and documentation within the EHR.
• Coordinate lab orders and results, including tracking, confirming receipt, uploading documentation, and notifying providers.
• Manage medication-related requests, including refill requests and coordination with providers and pharmacies.
• Coordinate referrals by submitting requests, tracking status, documenting updates, and ensuring follow-through.
• Conduct post-visit follow-ups and coordinate outstanding appointments, documentation, and administrative tasks.
• Manage inboxes, task queues, and follow-up activities to ensure timely completion.
• Support communication between doctors, patients, specialists, labs, pharmacies, and administrative teams.
• Perform eligibility and benefits verification through EHR systems, payer portals, clearinghouses, and other appropriate channels.
• Verify coverage details including copays, deductibles, coinsurance, and out-of-pocket maximums.
• Identify insurance requirements such as prior authorization, network restrictions, visit limits, exclusions, and payer-specific policies.
• Document eligibility, benefits, patient responsibility, and coverage requirements accurately.
• Initiate and manage prior authorization requests for procedures, services, imaging, DME, and medications.
• Gather required clinical information, coding references, and supporting documentation for prior authorizations.
• Maintain accurate, timely, and HIPAA-compliant documentation throughout all patient coordination activities.

Qualifications

• Mandatory U.S. healthcare & doctor experience.
• Clear and professional English communication skills.
• Strong interpersonal and customer service skills.
• Warm, empathetic, and helpful approach when interacting with patients and healthcare providers.
• Basic understanding of medical terminology and healthcare workflows.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple patient-related requests simultaneously.
• Comfortable working with EHR systems, payer portals, and healthcare communication tools.
• Strong understanding of confidentiality and HIPAA-compliant handling of patient information.
• Flexible and adaptable to rotating schedules and holiday coverage requirements.

Our Hiring Process

• Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
• Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
• Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.
• Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Equal Opportunity Employer Statement

• Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.