Outbound Telesales & Customer Insight Executive

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 334,800 - 446,400; Full time

Job summary

A leading media company in Lahore is seeking a Customer Service Representative to gather and document customer feedback. This role includes making large volumes of outbound calls, analyzing customer needs, and ensuring compliance with SOPs. The ideal candidate will have a graduation degree and at least one year of experience in customer services or call centers, alongside strong communication and problem-solving skills. The position requires adaptability and the ability to work under pressure.

Qualifications

• Graduated preferably with good communication skills.
• 1 year experience in customer services or call center.
• Able to work under pressure and to deadlines.

Responsibilities

• Gather and document customer feedback effectively.
• Make large volumes of outbound calls following scripts.
• Analyze customer needs and provide relevant solutions.
• Ensure compliance with SOPs during customer interactions.
• Manage time effectively and work under pressure.

Skills

Good communication skills

Problem solving

Time management

Active listening

Adaptability

Education

Graduation

Job description

A leading media company in Lahore is seeking a Customer Service Representative to gather and document customer feedback. This role includes making large volumes of outbound calls, analyzing customer needs, and ensuring compliance with SOPs. The ideal candidate will have a graduation degree and at least one year of experience in customer services or call centers, alongside strong communication and problem-solving skills. The position requires adaptability and the ability to work under pressure.