Customer Service & CRM Specialist

Commercial Services Enterprise; Lahore; On-site; PKR 300,000 - 420,000; Full time

Job summary

Commercial Services Enterprise in Lahore is seeking a Customer Service Officer to manage inquiries across phone, email, and live chat, ensuring quality service and adherence to SOPs. The role emphasizes responding quickly, resolving issues, and maintaining CRM-based ticket workflows.

The ideal candidate holds a bachelor’s degree and 1–2 years of customer service or call-handling experience. Permanent full-time position with competitive incentives and career growth opportunities.

Qualifications

• Bachelor degree in Business Administration, Commerce, Arts, or Social Sciences from an HE C-recognized university.
• Minimum 1 to 2 years of professional customer service, call handling, or client support experience.

Responsibilities

• Handle inbound customer inquiries across phone, email, and live chat; resolve issues, log tickets in CRM, and maintain SLA/FCR targets.
• Manage CRM platforms, ticket lifecycle, escalation handling, and client communications; generate basic spreadsheet reports.

Skills

Customer service

Call handling

Client support

Communication

Education

Bachelor degree in a relevant field

Tools

CRM software

Job description

Commercial Services Enterprise in Lahore is seeking a Customer Service Officer to manage inquiries across phone, email, and live chat, ensuring quality service and adherence to SOPs. The role emphasizes responding quickly, resolving issues, and maintaining CRM-based ticket workflows.

The ideal candidate holds a bachelor’s degree and 1–2 years of customer service or call-handling experience. Permanent full-time position with competitive incentives and career growth opportunities.