Outbound Customer Insights Executive

Zameen Group; Lahore; On-site; PKR 334,800 - 446,400; Full time

Job summary

A leading property organization in Lahore is seeking a dedicated customer service representative to gather and document customer feedback. The ideal candidate should possess strong communication skills and at least 1 year of experience in customer services or call centre. Responsibilities include making outbound calls, providing clarity on customer concerns, and ensuring compliance with internal procedures. This role demands time management skills and the ability to work under pressure.

Qualifications

• Minimum 1 year of experience in customer services or call centre.
• Ability to work to deadlines and under pressure.
• Customer-focused and adaptable nature.

Responsibilities

• Gather and document customer feedback through calls.
• Provide clarity of information for customer needs.
• Maintain compliance with SOPs as per audit plan.

Skills

Good communication skills

Problem solving

Time management

Active listening

Education

Graduations

Job description

A leading property organization in Lahore is seeking a dedicated customer service representative to gather and document customer feedback. The ideal candidate should possess strong communication skills and at least 1 year of experience in customer services or call centre. Responsibilities include making outbound calls, providing clarity on customer concerns, and ensuring compliance with internal procedures. This role demands time management skills and the ability to work under pressure.