Telesales Executive

Zameen Media Pvt. Ltd.; Lahore; On-site; PKR 334,800 - 446,400; Full time

Job summary

A leading media company in Lahore is seeking a Customer Service Representative to gather and document customer feedback. This role includes making large volumes of outbound calls, analyzing customer needs, and ensuring compliance with SOPs. The ideal candidate will have a graduation degree and at least one year of experience in customer services or call centers, alongside strong communication and problem-solving skills. The position requires adaptability and the ability to work under pressure.

Qualifications

• Graduated preferably with good communication skills.
• 1 year experience in customer services or call center.
• Able to work under pressure and to deadlines.

Responsibilities

• Gather and document customer feedback effectively.
• Make large volumes of outbound calls following scripts.
• Analyze customer needs and provide relevant solutions.
• Ensure compliance with SOPs during customer interactions.
• Manage time effectively and work under pressure.

Skills

Good communication skills

Problem solving

Time management

Active listening

Adaptability

Education

Graduation

Job description

Job Brief:

The purpose of this role is to gather and document customer feedback and enter the obtained data into the system for further evaluation. Effectively inquire clients to obtain information regarding the quality of services provided, system behaviour & engagement with internal teams.

Job Responsibilities:

• large volumes of outbound calls promptly, following approved scripts while handling different topics.
• clarity of information/intel for identifying and analysing customer needs and concerns providing relevant solutions accordingly.
• strong verbal/communication and active listening skills. Having a customer-focused and adaptable nature (in terms of catering to different personality types) while dealing with them.
• compliance of SOP’s designed & communicated as per audit plan.
• Time management & working in pressure environment.

Job Requirements:

• Qualifications: Graduations
• Location: Lahore
• Experience: 1 year of experience in customer services/call centre
• Good communication skills and problem solving
• Ability to work to deadlines, under pressure