Onsite Night Shift CSR & Dispatch Coordinator

Yuni Rides; Karachi Division; On-site; PKR 502,000 - 558,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Professional and supportive work环境

Hands-on training and continuous学习

Exposure to U.S.-based transportation 

Meaningful impact in children's运输

Dynamic, collaborative, performance‑dr

Onsite night shift

Job summary

Yuni Rides is seeking a Customer Service Representative (CSR) – Dispatch Coordinator for onsite night shifts in Karachi. The role focuses on coordinating transportation operations for students and families, serving as the main contact for drivers and schools, and ensuring timely, safe, and reliable service.

Ideal candidates have 1–3 years in related roles, strong English communication, and the ability to multitask in a fast-paced environment. Competitive pay and growth opportunities are offered.

Qualifications

• Bachelor's degree or equivalent professional experience preferred.
• 1–3 years of experience in Customer Service, Dispatch Operations, Logistics, Transportation Coordination, Operations Support, or a related field.
• Strong verbal and written English communication skills.
• Excellent interpersonal and customer service skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• High attention to detail and organizational skills.
• Professional attitude with a solution-oriented mindset.
• Comfortable working with technology, software platforms, and operational systems.

Responsibilities

• Monitor daily transportation operations and trips in real time.
• Ensure routes and trips are properly assigned and completed according to operational requirements.
• Track driver activity and provide ongoing support throughout the service day.
• Coordinate trip modifications, route adjustments, and driver reassignments when operational changes occur.
• Support dispatch activities to maintain service reliability and operational efficiency.
• Assist with transportation coverage planning and service continuity.

Skills

English Proficiency

Customer Service

Multitasking

Attention to Detail

Problem Solving

Professionalism

Time Management

Team Collaboration

Tech Savvy

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Google Workspace

CRM Platforms

Dispatch & Scheduling Systems

Data Entry & Reporting

Operational Tracking Tools

Digital Communication Platforms

Documentation Management

Job description

Yuni Rides is seeking a Customer Service Representative (CSR) – Dispatch Coordinator for onsite night shifts in Karachi. The role focuses on coordinating transportation operations for students and families, serving as the main contact for drivers and schools, and ensuring timely, safe, and reliable service.

Ideal candidates have 1–3 years in related roles, strong English communication, and the ability to multitask in a fast-paced environment. Competitive pay and growth opportunities are offered.