Dispatcher & Customer Support Agent

SJ 360 Solutions; Punjab; Presencial; PKR 335.000 - 469.000; Jornada completa

Descripción de la vacante

SJ360 Solutions is a Lahore-based operations partner for U.S. businesses. We run dispatch, customer support, sales and digital marketing as a remote operations team for our clients.

Within a year, you’ll be the person drivers and customers both rely on: managing the daily ride schedule, resolving issues on first contact and keeping client's operations smooth.

Formación

• Fluent spoken and written English.
• Comfortable working night / U.S.-hours shifts.
• Basic computer skills (email, spreadsheets, web tools).
• Able to work on-site at Mehboob Gardens, Shadab Colony, Lahore.

Responsabilidades

• Receive and confirm ride bookings from clients and customers.
• Assign drivers and vehicles and track trips in real time.
• Answer customer calls, chats and emails professionally.
• Handle delays, changes, cancellations and complaints calmly.
• Keep accurate records in our dispatch and support systems and send daily reports.
• Escalate urgent or complex issues to the team lead.

Conocimientos

Fluent English

Basic computer skills

Night US-hours shifts

Herramientas

CRM software

Ticketing software

Dispatch software

Descripción del empleo

About us:

SJ360 Solutions is a Lahore-based operations partner for U.S. businesses. We run dispatch, customer support, sales and digital marketing as a remote operations team for our clients.

About the role:

Within a year, you’ll be the person drivers and customers both rely on: managing the daily ride schedule, resolving issues on first contact and keeping client's operations smooth.

What you’ll do:

• Receive and confirm ride bookings from clients and customers
• Assign drivers and vehicles and track trips in real time
• Answer customer calls, chats and emails professionally
• Handle delays, changes, cancellations and complaints calmly
• Keep accurate records in our dispatch and support systems and send daily reports
• Escalate urgent or complex issues to the team lead

What we’re looking for

Required:

• Fluent spoken and written English
• Comfortable working [night / U.S.-hours] shifts
• Basic computer skills (email, spreadsheets, web tools)
• Able to work on-site at our office in Mehboob Gardens, Shadab Colony, Lahore

Preferred:

• Experience in dispatch, call center, or customer support
• Familiarity with limo, taxi, or towing operations
• Experience with dispatch, CRM, or ticketing software