Night-Shift CSR & Dispatch Coordinator

Yuni Rides; Karachi Division; On-site; PKR 502,000 - 558,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Hands-on training

Exposure to U.S.-based transportation

Job summary

Yuni Rides in Karachi is seeking a Customer Service Representative (CSR) – Dispatch Coordinator to support transportation operations for students and families. The role acts as a central contact point between drivers, schools, parents, and internal teams, monitoring real-time activity to ensure reliability and timely service.

The ideal candidate will be organized, proactive, and capable of handling multiple tasks in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent professional experience preferred.
• 1-3 years of experience in Customer Service, Dispatch Operations, Logistics, or related field.
• Strong verbal and written English communication skills.
• Excellent interpersonal and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• High attention to detail and organizational skills.
• Professional attitude with solution-oriented mindset.
• Comfortable working with technology and operational systems.

Responsibilities

• Monitor daily transportation operations and scheduled trips in real time.
• Ensure routes and trips are properly assigned and completed per requirements.
• Track driver activity and provide ongoing support during the service day.
• Coordinate trip modifications, route adjustments, and driver reassignments as needed.
• Support dispatch activities to maintain reliability and efficiency.
• Assist with transportation coverage planning and service continuity.
• Serve as primary contact for drivers, schools, parents, and internal stakeholders.
• Respond to inquiries professionally and promptly; provide timely updates.
• Assist with onboarding and documentation for new drivers.
• Maintain accurate records, reports, and databases; update systems with high accuracy.

Skills

Customer service

Dispatch operations

Logistics coordination

Multitasking

Communication

Attention to detail

Problem solving

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Google Workspace

CRM platforms

Dispatch scheduling systems

Job description

Yuni Rides in Karachi is seeking a Customer Service Representative (CSR) – Dispatch Coordinator to support transportation operations for students and families. The role acts as a central contact point between drivers, schools, parents, and internal teams, monitoring real-time activity to ensure reliability and timely service.

The ideal candidate will be organized, proactive, and capable of handling multiple tasks in a fast-paced environment.