Onsite Customer Support Specialist – Lahore

Xcentric Services | Web & App Development Company | Software Development | React App Development; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

Xcentric Services in Lahore is hiring a Customer Service Representative to handle inquiries via phone, email, and chat on-site. You will resolve issues, guide customers on services, document interactions, and escalate complex cases as needed.

Applicants should have 1–2 years of customer-facing experience, strong English communication, and familiarity with CRM or ticketing software. A related diploma or degree is preferred.

Qualifications

• 1–2 years of experience in a customer-facing role, preferably in technology, e-commerce, or digital services.
• Strong English communication skills (spoken and written), with clear, professional interactions.
• Proficiency with basic computer applications and CRM or ticketing systems.
• Collaborative mindset with problem-solving abilities and a focus on inclusive, respectful engagement.

Responsibilities

• Handle inbound and outbound customer inquiries through phone, email, and chat.
• Provide clear, courteous assistance in English and resolve issues or guide customers on services and processes.
• Document interactions and escalate complex cases following internal protocols.
• Maintain up-to-date knowledge of Xcentric’s offerings and contribute to continuous improvement of customer experience.

Skills

Customer Service

Customer Support

Customer Experience

Customer Satisfaction

English Communication

Education

Bachelor's / Diploma in Business, Marketing, IT, or Communications

Tools

CRM

Ticketing Systems

Job description

Xcentric Services in Lahore is hiring a Customer Service Representative to handle inquiries via phone, email, and chat on-site. You will resolve issues, guide customers on services, document interactions, and escalate complex cases as needed.

Applicants should have 1–2 years of customer-facing experience, strong English communication, and familiarity with CRM or ticketing software. A related diploma or degree is preferred.