Evening/Night Onsite Customer Support Specialist

ChatPandas; Lahore; On-site; PKR 280,000 - 420,000; Full time

Job summary

ChatPandas in Lahore is seeking a customer service representative to handle inbound inquiries via phone and email, providing product information and resolving issues. The role requires a positive attitude, strong communication, and the ability to work onsite with a focus on customer satisfaction.

Onsite work at GITMIT Co-Working Space supports a 9-hour day, 5-day week including evening/night shifts. Basic English is required, and experience with customer service tools is preferred.

Qualifications

• 1 year of experience in customer service or related field.
• Strong customer service skills with ability to handle a high volume of inquiries.
• Excellent written and verbal communication.
• Must have basic English conversational skills.
• Proficiency in using customer service tools.

Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Provide product and service information to customers.
• Resolve customer complaints and issues with patience and empathy.
• Identify and resolve customer problems or concerns efficiently.
• Escalate complex issues to the appropriate department for resolution.
• Maintain in-depth knowledge of our products and services.

Skills

Customer service

Communication

English basics

CRM software

High volume handling

Education

High school diploma

Tools

CRM software

Job description

ChatPandas in Lahore is seeking a customer service representative to handle inbound inquiries via phone and email, providing product information and resolving issues. The role requires a positive attitude, strong communication, and the ability to work onsite with a focus on customer satisfaction.

Onsite work at GITMIT Co-Working Space supports a 9-hour day, 5-day week including evening/night shifts. Basic English is required, and experience with customer service tools is preferred.