Onboarding & Adoption Lead - SMB Clients

ProducePay; Pakistan; Vor Ort; PKR 1.500.000 - 2.100.000; Vollzeit

Zusammenfassung

Motive is seeking an Onboarding Project Manager - SMB to onboard new customers and drive early product adoption. You will guide customers through initial setup and training, ensuring a smooth, timely activation and measurable value realization.

With a customer-focused mindset, you will coordinate with support, engineering, sales, and product teams while handling high volumes of inquiries and maintaining strong relationship-building with clients.

Qualifikationen

• 2+ years in a customer-facing role (sales and/or support)
• Familiarity with Salesforce and using data to inform engagement plans
• Ability to understand and define customer success metrics
• Strong listening, problem-solving, and communication skills
• Experience with documentation, data analysis, reporting and SQL is a plus

Aufgaben

• Serve as the primary point of contact for new SMB customers during their implementation phase
• Guide new customers through initial hardware/software setup and system training to ensure a timely and successful onboarding/product adoption
• Monitor customer progress and activities to ensure adoption and timely activation
• Collaborate with cross-functional teams such as support, engineering, sales, and product management to resolve issues
• Handle a large volume of phone conversations and email inquiries
• Build customer loyalty by delivering exceptional customer service

Kenntnisse

Customer-facing

Salesforce

Data analysis

SQL

Communication

Tools

Salesforce

SQL

Jobbeschreibung

Motive is seeking an Onboarding Project Manager - SMB to onboard new customers and drive early product adoption. You will guide customers through initial setup and training, ensuring a smooth, timely activation and measurable value realization.

With a customer-focused mindset, you will coordinate with support, engineering, sales, and product teams while handling high volumes of inquiries and maintaining strong relationship-building with clients.