On-Site Customer Support Specialist - Real Estate Evenings

HiredSupport; Lahore; On-site; PKR 248,000 - 620,000; Full time

Benefits offered by this job

Performance Based Incentive

Laid-back atmosphere built on trust

Work with international brands

Exposure to latest trends and tools

Mentorship from experienced colleagues

Job summary

HiredSupport in Lahore is seeking a Customer Support Associate to handle calls and emails for a US-based education and certification institute serving real estate professionals. The role requires fluent English with a neutral or American accent and is on-site in the evening hours.

You will engage across events, promotions, courses, and account troubleshooting, using live chat, phone, and email to deliver excellent service for international clients.

Qualifications

• Must communicate fluently in English with a neutral/American accent.
• Ability to handle calls, emails, and live chat professionally.
• Willingness to work in the Lahore office during evening hours.
• Proficient in writing clear, friendly emails with proper grammar.

Responsibilities

• Handle calls and emails related to events, promotions, educational courses, and account troubleshooting for US-based real estate professionals.
• Represent the client’s brand and maintain professional communication across channels including phone, email, and chat.

Skills

Fluent English

American accent

Empathy for customers

Strong communication (written & verbal

55 WPM touch typing

Learn new software quickly

Evening hours availability

Professional email writing

Tools

Slack

Teams

Grammarly

Job description

HiredSupport in Lahore is seeking a Customer Support Associate to handle calls and emails for a US-based education and certification institute serving real estate professionals. The role requires fluent English with a neutral or American accent and is on-site in the evening hours.

You will engage across events, promotions, courses, and account troubleshooting, using live chat, phone, and email to deliver excellent service for international clients.