Customer Service Representative

HiredSupport; Lahore; Presencial; PKR 248.000 - 620.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance Based Incentive

Laid-back atmosphere built on trust

Work with international brands

Exposure to latest trends and tools

Mentorship from experienced colleagues

Descripción de la vacante

HiredSupport in Lahore is seeking a Customer Support Associate to handle calls and emails for a US-based education and certification institute serving real estate professionals. The role requires fluent English with a neutral or American accent and is on-site in the evening hours.

You will engage across events, promotions, courses, and account troubleshooting, using live chat, phone, and email to deliver excellent service for international clients.

Formación

• Must communicate fluently in English with a neutral/American accent.
• Ability to handle calls, emails, and live chat professionally.
• Willingness to work in the Lahore office during evening hours.
• Proficient in writing clear, friendly emails with proper grammar.

Responsabilidades

• Handle calls and emails related to events, promotions, educational courses, and account troubleshooting for US-based real estate professionals.
• Represent the client’s brand and maintain professional communication across channels including phone, email, and chat.

Conocimientos

Fluent English

American accent

Empathy for customers

Strong communication (written & verbal

55 WPM touch typing

Learn new software quickly

Evening hours availability

Professional email writing

Herramientas

Slack

Teams

Grammarly

Descripción del empleo

Who we are:

HiredSupport is a premier USA-Based Business Process Outsourcing (BPO) company, transforming businesses since 2016. We support global companies across industries, from fast-scaling startups and top-tier SaaS brands to eCommerce platforms and retail distributors. With a focus on exceptional service delivery, we provide live chat, phone support, sales, and back-office solutions that boost customer satisfaction, reduce costs, and grow our clients’ businesses.

About the role:

This role is on-site and and requires fluent written and verbal English with a neutral or American accent. This role supports one of our clients: a U.S.-based education and certification institute for real estate professionals. You'll be the voice of their brand, handling calls and emails related to events, promotions, educational courses, and account troubleshooting from real estate agents across the US.

Our requirements:

• Commitment to working dependably and reliably on assigned project(s) as per shift schedule


• Ability to empathize with customers, and use intuition to provide an appropriate resolution depending on the customer's state of mind


• Ability to speak English fluently with a neutral or American-sounding accent.


• Ability to communicate freely with customers in English over phone, live chat and email


• Ability to communicate professionally with clients on Slack or Teams


• Ability to write friendly yet professional emails free of grammatical, punctuation, or spelling errors. We encourage the use of Grammarly or other writing aids as a helping hand


• Ability to touch type at 55 WPM or more


• Ability to learn new software and subject matter quickly


• Willingness to work in our office in the evening hours.

What we offer:

• Performance Based Incentive


• A laid-back atmosphere built on trust, free of micromanagement


• The opportunity to supercharge your customer service career by working with a variety of international brands


• A front-row seat to the latest trends, cutting-edge tools, and best practices in the customer service industry


• Mentorship from people who’ve seen and done it all

We are an equal-opportunity employer committed to making all employment decisions based on merit & capability. We value talent and are committed to our team’s happiness & career growth. If you consider yourself a good fit, don’t hesitate to apply.