On-Site Customer Support Specialist — Karachi (10am–7pm)

Rozee; Karachi Division; Sur place; PKR 446 000 - 558 000; Plein temps

Résumé du poste

Idealancy.pk is seeking a Customer Support Specialist to join our Karachi on-site team. You will handle inquiries via phone, email, chat and social channels, resolve order, delivery and payment issues, and document interactions in our support systems.

You will collaborate with warehouse, operations, and sales teams to resolve escalations quickly, maintain a professional tone, and meet response time and quality standards in a fast-paced e-commerce environment.

Qualifications

• Strong customer support skills with timely and effective assistance.
• Clear communication, active listening and customer-oriented approach are essential.
• Basic technical support capabilities related to website, account and order issues.

Responsabilités

• Handle customer inquiries via phone, email, chat and social channels.
• Provide accurate information on orders, products and services; address delivery, returns, payments and site navigation issues.
• Document all interactions and update records in support systems.

Connaissances

Customer support

Clear communication

Active listening

Customer-oriented

Technical support basics

Analytical skills

E-commerce experience

English & Urdu fluency

Formation

High school diploma

Outils

Support software

Description du poste

Idealancy.pk is seeking a Customer Support Specialist to join our Karachi on-site team. You will handle inquiries via phone, email, chat and social channels, resolve order, delivery and payment issues, and document interactions in our support systems.

You will collaborate with warehouse, operations, and sales teams to resolve escalations quickly, maintain a professional tone, and meet response time and quality standards in a fast-paced e-commerce environment.