On-Site CSR Champion - English Customer Support Pro

ReallTime; Lahore; On-site; PKR 558,000 - 1,116,000; Full time

Job summary

ReallTime is recruiting a Customer Service Representative for an on-site role based in Lahore. You will handle inbound and outbound communications via phone, chat, or email, resolving inquiries and providing accurate information with professional documentation in internal systems.

The position requires strong English communication, a customer-first attitude, and the ability to work in a dynamic team to meet performance targets.

Qualifications

• Strong customer service skills demonstrated in similar roles.
• Clear communication and problem-solving abilities.
• Fluent in written and spoken English; on-site in Lahore.
• Familiarity with CRM or contact center tools is a plus.

Responsibilities

• Handle inbound/outbound customer interactions via phone, chat, or email.
• Resolve inquiries, provide information, and document interactions.
• Escalate issues when required to maintain satisfaction targets.
• Collaborate with teammates and supervisors to meet quality standards.

Skills

Customer service

Clear communication

Problem solving

English proficiency

On-site Lahore

CRM tools basics

Team collaboration

Tools

CRM software

Job description

ReallTime is recruiting a Customer Service Representative for an on-site role based in Lahore. You will handle inbound and outbound communications via phone, chat, or email, resolving inquiries and providing accurate information with professional documentation in internal systems.

The position requires strong English communication, a customer-first attitude, and the ability to work in a dynamic team to meet performance targets.