On-Site Customer Service Specialist (Morning Shift)

Hostnext; Islamabad; On-site; PKR 390,600 - 502,200; Full time

Job summary

Hostnext Technologies is hiring a Customer Service Representative to join our support team in Islamabad. The CSR will handle customer interactions, resolve inquiries, and maintain high satisfaction through professional communication and CRM recordkeeping.

This full-time, on-site role offers a morning shift and a competitive PKR salary. Candidates should have a bachelor’s degree, 12 years of experience in customer service or call centers, and strong English language skills.

Qualifications

• Graduate / Bachelor degree or above.
• 12 years of experience in a customer service or call center role.
• Excellent verbal and written communication.
• Strong English language skills for phone and chat communication.
• CRM experience and ability to maintain customer records.

Responsibilities

• Handle inbound and outbound customer calls, emails, and chats professionally.
• Respond to inquiries, complaints, and service requests promptly.
• Provide accurate information about products and services.
• Maintain detailed records of customer interactions in CRM systems.
• Follow company policies and quality standards; ensure customer satisfaction and build long-term relationships.

Skills

Excellent verbal and written沟m?

Strong English language skills

Education

Bachelor's degree or above

Tools

CRM software experience

Job description

Hostnext Technologies is hiring a Customer Service Representative to join our support team in Islamabad. The CSR will handle customer interactions, resolve inquiries, and maintain high satisfaction through professional communication and CRM recordkeeping.

This full-time, on-site role offers a morning shift and a competitive PKR salary. Candidates should have a bachelor’s degree, 12 years of experience in customer service or call centers, and strong English language skills.