Agent CSR - On Site - English Speaking Candidates Required

ReallTime; Lahore; Presencial; PKR 558.000 - 1.116.000; Jornada completa

Descripción de la vacante

ReallTime is recruiting a Customer Service Representative for an on-site role based in Lahore. You will handle inbound and outbound communications via phone, chat, or email, resolving inquiries and providing accurate information with professional documentation in internal systems.

The position requires strong English communication, a customer-first attitude, and the ability to work in a dynamic team to meet performance targets.

Formación

• Strong customer service skills demonstrated in similar roles.
• Clear communication and problem-solving abilities.
• Fluent in written and spoken English; on-site in Lahore.
• Familiarity with CRM or contact center tools is a plus.

Responsabilidades

• Handle inbound/outbound customer interactions via phone, chat, or email.
• Resolve inquiries, provide information, and document interactions.
• Escalate issues when required to maintain satisfaction targets.
• Collaborate with teammates and supervisors to meet quality standards.

Conocimientos

Customer service

Clear communication

Problem solving

English proficiency

On-site Lahore

CRM tools basics

Team collaboration

Herramientas

CRM software

Descripción del empleo

Company Description

ReallTime is dedicated to building customer loyalty by genuinely caring for every customer interaction. The team focuses on proactively anticipating customer needs and delivering customized, timely solutions with a personal touch. ReallTime values service excellence, responsiveness, and empathy to create positive customer experiences. Team members are encouraged to collaborate, communicate clearly, and consistently go the extra mile. Working at ReallTime means contributing to a customer-first culture where strong relationships and long-term satisfaction are a priority.

Role Description

The Agent CSR role at ReallTime is a full-time, on-site position based in Lahore. In this role, the agent will handle inbound and outbound customer interactions via phone, chat, or email, ensuring courteous, professional, and timely responses. Day-to-day tasks include resolving customer inquiries, providing product or service information, and documenting interactions in internal systems. The agent will work to maintain high levels of customer satisfaction by actively listening, identifying needs, and offering appropriate solutions or escalations when required. This role requires English-speaking candidates who are comfortable working in a dynamic environment and collaborating with team members and supervisors to meet performance and quality targets.

Qualifications

• Strong customer service skills, including experience as Customer Service Representatives and handling general Customer Service tasks.
• Ability to provide effective Customer Support and maintain high Customer Satisfaction through clear communication and problem-solving.
• Focus on delivering positive Customer Experience, with a customer-centric mindset and attention to detail.
• Proficiency in spoken and written English; additional language skills are an advantage.
• Comfort working on-site in Lahore with a flexible, full-time schedule.
• Basic computer literacy and ability to learn CRM or contact center tools quickly.
• Previous experience in a contact center or service-related environment is preferred but not mandatory.
• Strong interpersonal skills, reliability, and a professional attitude when dealing with diverse customers.

Salary Range: 50K to 100K

Company Website: https://realltime.net

Address: Reall Time, 120 Fasih Rd, New Islamia Park Samanabad Town, Lahore, 54000