Ocean Freight Operations Specialist - Import & Customer Care

Deutsche Post; Mominabad Town; On-site; PKR 600,000 - 900,000; Full time

Job summary

DHL Global Forwarding in Pakistan seeks an Ocean Freight Executive to manage day-to-day import shipments and operational activities, building strong customer relationships and coordinating with cross-functional teams to ensure smooth delivery processes. The role requires 2-4 years of import documentation and operations experience, a Bachelor's degree, and familiarity with CW1/WebOC tools.

You will ensure accurate documentation, invoicing, and prompt responses to inquiries.

Qualifications

• 2–4 years of import documentation and import operations experience.
• Bachelor's degree or equivalent in a relevant field.

Responsibilities

• Develop relationships with existing customers.
• Coordinate with other departments to provide updates and status to customers.
• Well-versed on Import Documentation.
• Must have knowledge of consolidation / de-consolidation.
• Must have knowledge of manifestation / self-manifestation in WebOC/PSW.
• Ensure timely and professional responses to customer inquiries.

Skills

Import docs

Customer relations

Logistics coordination

Education

Bachelor's degree

Tools

WebOC/PSW

Job description

DHL Global Forwarding in Pakistan seeks an Ocean Freight Executive to manage day-to-day import shipments and operational activities, building strong customer relationships and coordinating with cross-functional teams to ensure smooth delivery processes. The role requires 2-4 years of import documentation and operations experience, a Bachelor's degree, and familiarity with CW1/WebOC tools.

You will ensure accurate documentation, invoicing, and prompt responses to inquiries.