NOC & Helpdesk Engineer - 1-3 yrs, 24/7 Support

Sindh IT Company; Karachi Division; Vor Ort; PKR 600.000 - 900.000; Vollzeit

Zusammenfassung

SITC is seeking a NOC / Helpdesk Engineer to provide first-line monitoring, incident response, and technical support across SITC’s network, systems, and end-user environment from Karachi. You will monitor performance, manage tickets, troubleshoot hardware/software/network issues, and coordinate with cross-functional teams for incident resolution.

On-call rotation may be required. The ideal candidate has 1–3 years of NOC/helpdesk experience, strong networking basics, and familiarity with common

Qualifikationen

• 1–3 years of NOC, helpdesk, or IT support experience.
• Experience with Windows and Linux server/desktop environments.
• Familiarity with TCP/IP, DNS, DHCP, VPN configuration.
• Experience with ticketing systems and remote support tools.
• ITIL Foundation, CompTIA A+/Network+, CCNA preferred.

Aufgaben

• Monitor network, server, and application performance; log, triage, and escalate incidents per SLAs.
• Provide first- and second-line technical support to end users via ticketing, phone, and in-person channels.
• Perform routine health checks, backups, and preventive maintenance on servers, network devices, and end-user equipment.
• Maintain and update incident logs, knowledge base articles, and SOPs.

Kenntnisse

Windows

Linux

Networking basics

Helpdesk tools

Communication

Ausbildung

Bachelor's degree in CS/IT

Tools

TeamViewer

AnyDesk

RDP

Endpoint monitoring

Jobbeschreibung

SITC is seeking a NOC / Helpdesk Engineer to provide first-line monitoring, incident response, and technical support across SITC’s network, systems, and end-user environment from Karachi. You will monitor performance, manage tickets, troubleshoot hardware/software/network issues, and coordinate with cross-functional teams for incident resolution.

On-call rotation may be required. The ideal candidate has 1–3 years of NOC/helpdesk experience, strong networking basics, and familiarity with common