NOC Engineer — VSAT & Network Operations

Kacific Broadband Satellites Limited; Pakistan; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Kacific Broadband Satellites Limited is seeking a NOC Engineer based in Pakistan to monitor and coordinate maintenance for Pakistan-HNS VSAT systems, minimizing service disruptions. The role requires proactive problem solving, fault isolation, and strong communication with field partners and customers.

Responsibilities include managing shifts, incident tickets, and service delivery support for SVNO and Gigstarter customers, with a focus on reliability and timely resolutions.

Qualifications

• Proficient in spoken and written English.
• Experience with VSAT platforms.
• Experience in remote VSAT installation.
• Basic networking knowledge.
• Mobile backhaul knowledge is an added advantage.

Responsibilities

• Monitor and manage Pakistan network operations during the shift 6:00 PM to 3:00 AM SGT.
• Provide occasional coverage during Singapore NOC weekend shifts when Singapore NOC personnel are unavailable.
• Conduct fault isolation and troubleshooting on K1 infrastructure components including Teleport, VSAT, Satellite, and Terminal systems.
• Manage and prioritize support for Pakistan SVNO and Gigstarter customers, ensuring timely resolution of network issues.
• Handle ticketing system operations by logging, tracking, and resolving network incidents and service requests.
• Coordinate and perform maintenance on Pakistan-HNS VSAT systems, typically starting early morning hours to minimize service impact.
• Collaborate with Supernet and JAZZ service providers to schedule and execute VSAT maintenance tasks.
• Perform root cause analysis for network faults and service disruptions to prevent recurrence.

Skills

English proficiency

VSAT platforms

Remote VSAT installation

Basic networking

Mobile backhaul

Job description

Kacific Broadband Satellites Limited is seeking a NOC Engineer based in Pakistan to monitor and coordinate maintenance for Pakistan-HNS VSAT systems, minimizing service disruptions. The role requires proactive problem solving, fault isolation, and strong communication with field partners and customers.

Responsibilities include managing shifts, incident tickets, and service delivery support for SVNO and Gigstarter customers, with a focus on reliability and timely resolutions.