IT Helpdesk Specialist - 1st Line Support & Ticketing

Liaquat National Hospital

Karachi Division

On-site

PKR 600,000 - 1,000,000

Full time

14 days+

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Job summary

Liaquat National Hospital is seeking an experienced IT Helpdesk Technician to join its support team in Karachi. You will respond to calls and emails, provide first-level support for operating systems, and resolve application-level issues.

You will also create, update and monitor service requests, prioritize and assign tickets, and coordinate with support engineers to ensure timely resolution. The ideal candidate has a CS/IT degree, 3–4 years of related experience, excellent written and verbal

Qualifications

Bachelor’s degree in CS/IT or equivalent.
3–4 years of related experience.
Strong oral and written communication skills.
Ability to handle multiple requests concurrently.

Responsibilities

Respond to calls and emails from users regarding system/PC/connectivity issues.
Provide first-level support for common operating systems and solve application-level problems.
Create, update and monitor all service requests (tickets) as per helpdesk SOP.
Prioritize and assign complaints to support engineers, coordinate with the support teams, and document all service requests.
Track and update the status of the user complaints and service requests.
Reports frequently occurring issues to the supervisor.
Obtain regular feedback from users on the quality of support services.